Customer Success Executive

Life Sciences Recruitment; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A dynamic recruitment agency in London is seeking a client engagement executive to join their team full-time. This hybrid role involves managing client accounts, operations for webinars, and ensuring exceptional service delivery. Candidates should have at least 12 months of B2B experience and demonstrate strong attention to detail. The position offers progression opportunities and excellent training programs, making it ideal for a proactive and organized individual looking to thrive in a fast-paced environment.

Benefits

25 days annual leave

Excellent training and development programmes

Rewarding work environment

Qualifications

• Minimum of 12 months experience in a B2B environment in an account executive or operations role.
• Evidence of exceptional attention to detail and customer focus.
• Experience in a fast-paced, varied role with excellent time management.

Responsibilities

• Act as the internal contact for all team members regarding client accounts.
• Manage operations for 30+ webinars per year.
• Prepare and distribute weekly lead reports for all clients.

Skills

Attention to detail

Customer focus

Time management

Multi-tasking

Job description

The role

We’re seeking a client engagement executive with ideally 12-18 month’s experience to join our team full-time. Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It’s a hybrid role with 2 days per week spent with the team in Southwark (10 mins walk from Waterloo), and the rest at home.

The role will initially include :

• Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts
• Using our project management system to efficiently manage account and webinar operations
• Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting)
• Preparation of all webinar reporting, including registration / attendance lists and stats
• Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content)
• Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes

We are looking for someone who :

• Has a minimum of 12 months years working in a B2B environment in an account exec or operations role
• Can show evidence of exceptional attention to detail and customer focus
• Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills
• Can quickly build a strong working knowledge of our website and webinar platforms (amongst others) in order to deliver excellent service to our clients and identify new ways to deliver our services.

What's on offer

You’ll be working with a team of talented, flexible and forward-thinking people. You will be supported throughout your career, tailoring your development through management support, internal & external training courses and on the job training.

• A rewarding environment where success is recognised and you can tailor your own progression path
• Excellent training and development programmes
• Hybrid / remote working
• 25 days annual leave