Customer Success Executive

Web Recruit Ltd; Cambridge; On-site; GBP 31,000 - 36,000; Full time

Job summary

A company in adhesive solutions seeks a Customer Success Executive in Sawston, Cambridge. This role involves managing customer relationships and ensuring a high level of service. The ideal candidate has at least one year of B2B experience and is proficient in MS Office and CRM systems. Key responsibilities include processing orders, liaising with the warehouse, and maintaining accurate records. Competitive salary up to £31,000 with generous benefits including annual leave and a bonus scheme.

Benefits

Salary of up to £31,000

Discretionary company bonus scheme

23 days’ annual leave plus Bank Holidays

Enhanced sick pay scheme

Free snacks and drinks

Qualifications

• At least one year of experience in a B2B customer success role.
• Experience with MS Office, including Outlook.
• Excellent written communication skills.

Responsibilities

• Manage the full order process.
• Liaise with the warehouse for fulfilment.
• Build strong relationships with key accounts.
• Process orders, payments, returns, and credits.
• Maintain accurate CRM and Sage 50 records.

Skills

Relationship-building skills

Communication skills

MS Office proficiency

CRM systems management

Education

GCSEs or equivalent in English and Mathematics

Tools

Sage 50

Job description

Customer Success Executive – Sawston, Cambridge

About Us

Adkwik is a trusted leader in the manufacture and supply of high-performance adhesive solutions for the industrial, construction, and woodworking sectors across the UK and Ireland. With over 30 years of expertise, we help businesses overcome bonding challenges through tailored products and expert support. From glues and sealants to abrasives and tapes, our comprehensive range is backed by outstanding technical knowledge and customer service.

Mission

Our mission is to bring a problem-solving mindset to every client, delivering quality products, reliable service, and practical expertise, every day, for everyone. We’re driven by core values of being trusted and loyal and getting stuff done, while we are also passionate about sustainable practices that reduce our environmental impact. As we continue to grow, our vision remains clear: to be the go-to provider in every industry we serve.

Benefits

• Salary of up to £31,000 per annum, depending on experience
• Discretionary company bonus scheme
• 23 days’ annual leave plus Bank Holidays
• Enhanced sick pay scheme
• Potential for salary sacrifice schemes
• Team days and conferences
• Fully paid training across all fields
• Free parking
• Free snacks and drinks

Role

As a Customer Success Executive, you’ll be the friendly, knowledgeable, and solution-focused point of contact for our customers, ensuring every interaction delivers an exceptional experience. Your role centres on strengthening customer relationships, resolving queries efficiently, and being there to help them choose the right products to support their work. A major focus will be to increase product turnover and customer reliance, whilst reducing customer response times and enhancing accuracy.

Additionally, you will:

• Manage the full order process
• Liaise with the warehouse for fulfilment and update customers
• Build strong relationships with key accounts to support long-term loyalty
• Process orders, payments, returns, and credits with accuracy and care
• Maintain accurate CRM and Sage 50 records

About You

To be considered as a Customer Success Executive, you will need:

• At least one year of experience in a B2B customer success role
• Experience of MS Office, including Outlook and managing CRM systems
• Outstanding relationship-building skills via telephone
• Excellent written communication skills
• At a minimum, GCSEs or equivalent, in English and Mathematics (grade 4/C or above) OR equivalent professional qualifications demonstrating strong numeracy and communication skills

Webrecruit and Adkwik are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.