Customer Success Executive

OA; Bedford; On-site; GBP 29,000 - 35,000; Full time

Job summary

A dynamic team in Bedford is seeking a motivated Customer Success Executive to facilitate customer onboarding and maintain strong client relationships. The ideal candidate will possess excellent communication skills and a strong analytical mindset. This role offers a salary of up to £35,000 plus commission on renewals, providing an exciting opportunity to grow within the technology sector.

Qualifications

• Self-motivated and adaptable to changing environments.
• Ability to translate business requirements into functional specifications.
• Willingness to travel within the UK.

Responsibilities

• Customer onboarding and training.
• Establishing and maintaining strong client relationships.
• Regularly communicating with customers for feedback.

Skills

Strong organisational skills

Analytical and problem-solving skills

Excellent verbal and written communication skills

Ability to work independently

Curious and open-minded

Tools

Atlassian product suite (Jira and Confluence)

APIs

Job description

Role: Customer Success Executive
Location: Bedford
Hours: Monday to Friday, 37.5 hours a week
Salary: Up to £35,000 commission on renewals

An excellent opportunity has arisen for a motivated Customer Success Executive to join a dynamic and growing team. You will work closely with the Customer Success team to learn and contribute to the overall success of our clients.

Duties of a Customer Success Executive:

• Customer onboarding and training
• Establishing and maintaining strong relationships with clients, understanding their needs and goals
• Regularly communicating with customers to gather feedback and address any concerns promptly
• Assisting the company in achieving short and long-term goals relating to product growth
• Configuring and managing the application to support customer business requirements
• Assisting with other duties and projects as assigned

What we would like from you:

• Strong organisational skills, self-motivated, curious, and open-minded
• Ability to translate business requirements into functional specifications
• Ability to work independently or within a team environment and handle multiple projects simultaneously
• Strong analytical and problem-solving skills, with the ability to think ‘outside the box’ for process improvements
• Excellent verbal and written communication skills
• Flexibility in using different technologies and platforms
• Willingness to travel within the UK

Desirable:

• Experience and knowledge in technology and SaaS environments
• Experience using Atlassian product suite (Jira and Confluence) or similar tools
• Understanding of Agile Scrum development methodology, including user stories and acceptance criteria
• Technical and analytical skills with the ability to provide solutions to a variety of business problems
• Experience working in the Automotive or Asset Finance industry
• Experience with APIs, Oracle APEX, or other software development technologies

If you are interested in this role, please apply below with your most recent CV.