Customer Success Executive

Osborne Appointments; Bedford; On-site; GBP 29,000 - 35,000; Full time

Job summary

A dynamic recruitment agency is seeking a motivated Customer Success Executive based in Bedford. The successful candidate will be responsible for customer onboarding, building strong client relationships, and providing support for their business needs. Ideal candidates will possess strong organizational and analytical skills and be comfortable communicating effectively with customers. Flexibility and the ability to adapt to different technologies are essential for this role, which offers a salary of up to £35,000 plus commission.

Qualifications

• Ability to translate business requirements into functional specifications.
• Experience and knowledge in technology and SaaS environments are desirable.
• Willingness to travel within the UK.

Responsibilities

• Customer onboarding and training.
• Maintaining strong relationships with clients.
• Regularly communicating with customers to gather feedback.

Skills

Strong organisational skills

Analytical and problem-solving skills

Excellent verbal and written communication skills

Ability to work independently

Flexibility in using different technologies

Strong relationship-building

Tools

Atlassian product suite (Jira and Confluence)

Job description

Role: Customer Success Executive

Location: Bedford
Hours: Monday to Friday, 37.5 hours a week
Salary: Up to £35,000 + commission on renewals

An excellent opportunity has arisen for a motivated Customer Success Executive to join a dynamic and growing team. You will work closely with the Customer Success team to learn and contribute to the overall success of our clients.

Duties of a Customer Success Executive

• Customer onboarding and training
• Establishing and maintaining strong relationships with clients, understanding their needs and goals
• Regularly communicating with customers to gather feedback and address any concerns promptly
• Assisting the company in achieving short and long-term goals relating to product growth
• Configuring and managing the application to support customer business requirements
• Assisting with other duties and projects as assigned

What we would like from you

• Strong organisational skills, self-motivated, curious, and open-minded
• Ability to translate business requirements into functional specifications
• Ability to work independently or within a team environment and handle multiple projects simultaneously
• Strong analytical and problem-solving skills, with the ability to think 'outside the box' for process improvements
• Excellent verbal and written communication skills
• Flexibility in using different technologies and platforms
• Willingness to travel within the UK

Desirable

• Experience and knowledge in technology and SaaS environments
• Experience using Atlassian product suite (Jira and Confluence) or similar tools
• Understanding of Agile Scrum development methodology, including user stories and acceptance criteria
• Technical and analytical skills with the ability to provide solutions to a variety of business problems
• Experience working in the Automotive or Asset Finance industry
• Experience with APIs, Oracle APEX, or other software development technologies

If you are interested in this role, please apply below with your most recent CV.