Customer Success Engineer - UK / Spain

Quantum Metric, Inc.; Camden Town; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading analytics firm in Camden Town is seeking a Customer Success Engineer. The role involves supporting clients' implementation and adoption of digital analytics solutions, developing custom features, and managing client relationships. The ideal candidate has strong JavaScript skills and experience in Customer Success or Professional Services. Join a remote-first company focused on diversity and employee well-being.

Benefits

100% Paid Group Health Plans

Life Assurance

Employee Assistance Program

Stock Options

Unlimited Paid Time Off

Home Office Enhancement Stipend

Parental Leave

Qualifications

• Experience in Professional Services or Customer Success.
• Understanding of analytics tools and techniques.
• Must be able to multi-task with multiple clients.

Responsibilities

• Support and onboard clients with implementations.
• Develop custom JavaScript functions for analytics.
• Manage and analyze digital solutions for clients.

Skills

JavaScript development

Understanding of web technologies

Communication skills

Project management

Front-end development

Tools

Adobe Analytics

Google Analytics

HTML

CSS

Job description

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives.

Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ambiguous environment.
• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client's objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real‑time visibility to the performance of their digital platforms.
• Past experience developing, implementing, or managing digital solutions.
• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred.
• Solid understanding of web technologies, analytics, front‑end development, and best practices for UX/UI.
• Development experience with HTML, CSS, and JavaScript.
• Experience with React, Angular, Vue, or native mobile is a plus.
• Must exhibit proficiency in JavaScript development.
• Hands‑on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
• Expert knowledge of browser developer tools to test scripts & diagnose issues.
• Familiarity with the page load lifecycle & techniques for performance optimization.
• Strong project & time management skills. Must be able to multi‑task while simultaneously juggling the needs of multiple clients.
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.
• Excellent verbal and written communication skills, including presentation skills.
• Socially capable and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non‑technical.
• Travel - estimated once per month.

Our Culture & Commitment

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote‑first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company‑wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work — from being new to SaaS or navigating it as a first‑time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric captures insights from 40% of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five‑consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Perks & Benefits – United Kingdom

• Group Health Plans (100% paid)
• Life Assurance
• Employee Assistance Program
• Stock Options
• Employee Lead Referral Program
• Internal Lead Referral Program
• One‑Time Home Office Enhancement Stipend
• Monthly Business Expense Stipend
• Parental Leave
• Company‑Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• Sick Pay in accordance with statutory requirements
• Automatic enrollment in QM Pension Plan with 4% match
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture

Perks & Benefits – Spain

• One‑time Home‑Office Stipend – upon hire
• Monthly Business Expense Stipend
• Stock Options
• Company‑Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
• Flexible Schedules
• Work From Home
• MacBook and awesome swag delivered to your door
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• QM‑funded Restaurant Vouchers
• Private Medical Insurance – 100% Employer Paid, Cover for employees and family, Includes routine dental care
• Encouraging and collaborative culture
• The full vacation entitlement starts after an employee has been employed for six months. If an employee is terminated before the six months have passed or within the first half of a calendar year, the employee will only be entitled to 1/12 of the annual vacation entitlement for each month of the employment relationship. In the event of termination after the first six months and within the second half of the calendar year, an employee will be entitled to the full annual vacation.