Customer Success Engineer (EMEA)

Rescale, Inc.; Camden Town; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading cloud services company is seeking a Customer Success Engineer in Camden Town, UK. The successful candidate will be responsible for managing technical relationships with customers and ensuring successful deployments of cloud HPC solutions. The ideal applicant has a strong technical background along with excellent problem-solving and presentation skills. This role offers opportunities for 25-50% travel to customer sites.

Qualifications

• Minimum 3 years in a customer-facing technical role.
• Comfortable with travel to strategic customer sites.
• Experience in high performance computing (HPC) disciplines.

Responsibilities

• Own the technical relationship with customers.
• Lead deployment activities and training.
• Collaborate with Solutions Architect for deployments.

Skills

Customer relationship management

Technical problem-solving

Cloud computing knowledge

Presentation skills

Education

B.S. in engineering, computer science, math, or physics

M.S. in engineering or computer science

Tools

ANSYS

Siemens

COMSOL

OpenFOAM

Job description

Overview

As a Customer Success Engineer, you are the trusted technical advisor of named Rescale customers. You work closely with customers and internal teams to deliver the best cloud HPC experience to the users. You enjoy building meaningful relationships and are willing to go above and beyond for the customers.

Responsibilities

• Becoming a trusted technical advisor and owning the technical relationship with customers.
• Lead technical activities from deployment, to lunch and learn, to user training and support.
• Collaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions.
• Work independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows.
• Onboard new customer workflows and grow Rescale footprint.
• Gain deep knowledge of customer workflows and HPC environments.
• Work with customers to define and execute customers' digital transformation strategy to continue to migrate workloads from on-prem to the cloud.
• Articulate and present Rescale solutions at conferences, user groups, webinars, etc.
• Collaborate with Product Management and provide feedback to continuously improve the design of our ScaleX platform to make engineers more productive in the cloud.
  Customer obsession is your top priority.
• You use empathy to approach customer solutions.
• You enjoy solving difficult problems and strive to find the best solutions.

Qualifications

• You have at least 3 years of software, hardware, or cloud experience in a customer facing role
• B.S. in engineering, computer science, math, physics or equivalent.
• Comfortable with 25-50% travel to strategic customer sites

Preferred Qualifications

• 5 years of enterprise cloud, hardware, or software technical experience.
• General knowledge in at least one of the high performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial etc)
• Experience with enterprise customers in one or more of the industry verticals we serve including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector.
• Experience with at least one of HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS. GROMACS, NAMD, etc)
• Strong presenter and are able to present highly technical topics in an easy-to-understand manner.
• M.S. in engineering, computer science, or equivalent preferred.
• Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations.
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages and how these tools are used and deployed by customers.

Rescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we're transforming how products are developed-through intelligent automation, applied AI, data management, and the integration of the world's largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that's unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We're solving complex challenges that traditional HPC can't—and we're seeking passionate, curious minds to help build the next wave of breakthroughs.