Customer Success Engineer - Commercial

Spectro Cloud; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading cloud solutions provider in the UK is seeking a highly skilled Customer Success Engineer to enhance customer satisfaction and ensure effective Kubernetes implementations. You will oversee the technical onboarding process, provide robust support, and foster productive relationships with clients. Ideal candidates should have extensive Kubernetes experience and strong analytical skills. This fully remote position offers opportunities for professional development within a dynamic industry.

Benefits

Professional development opportunities

Work with cutting-edge technology

Qualifications

• Extensive experience with Kubernetes and cloud infrastructure.
• Proficient in scripting (Python, Bash).
• Excellent communication skills to explain technical concepts.

Responsibilities

• Guide customers through onboarding and implementation.
• Provide expert-level support for technical issues.
• Conduct regular check-ins and health assessments.

Skills

Kubernetes

Cloud infrastructure

Scripting and automation

Analytical skills

Customer-facing technical role

Interpersonal skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Terraform

Ansible

CI/CD tools

Job description

Who We Are

Spectro Cloud aims to make infrastructure boundaryless for the enterprise, from data center to edge and every platform in between. We provide solutions that help enterprises run applications on Kubernetes, their way, anywhere.

Established by a team of multi-cloud management experts and industry veterans with a track record of success, we're at the forefront of multi-cloud management solutions. What makes us stand out is our team's commitment and strong backing from industry-leading investors, driving our progress. Our collective focus is on delivering unmatched value that resonates with our customers, and you can take pride in being involved with it.

About the Team

As a critical member of Customer Success at Spectro Cloud, you will play a critical role in driving customer satisfaction, retention, and growth. You will be guiding clients through their journey with Spectro Cloud and ensuring they maximize the value from our solutions. Your goal will be to build strong relationships, understand customer needs, and drive successful product adoption.

What You’ll Do

As a Customer Success Engineer at Spectro Cloud, you will be the technical advocate and trusted advisor for our clients. You will work closely with our customers to ensure they achieve their business objectives using Spectro Cloud’s solutions. Your role will involve a combination of technical support, solution implementation, and proactive account management to drive customer satisfaction and success.

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Job Responsibilities

• Customer Onboarding and Implementation: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of Spectro Cloud’s solutions. Develop and deliver customized deployment plans and architecture designs.
• Technical Support and Troubleshooting: Provide expert‑level support to customers, addressing technical issues and challenges related to Kubernetes and cloud infrastructure. Collaborate with Spectro Cloud’s engineering and product teams to resolve complex technical problems and deliver timely solutions.
• Customer Success: Serve as the primary technical point of contact for customers, building strong relationships and understanding their unique requirements. Conduct regular check‑ins, technical reviews, and health assessments to ensure customers are leveraging Spectro Cloud effectively.
• Proactive Guidance and Best Practices: Offer strategic guidance on Kubernetes best practices, security, compliance, and optimization for enterprise environments. Develop and deliver training sessions, workshops, and documentation to empower customers with the knowledge to maximize their use of Spectro Cloud.
• Feedback and Continuous Improvement: Gather feedback from customers and relay it to internal teams to inform product development and improvement. Contribute to the creation of customer success stories and case studies that highlight the impact of Spectro Cloud solutions.

Minimum Requirements

• Extensive experience with Kubernetes, container orchestration, and cloud infrastructure (AWS, Azure, Google Cloud, etc.).
• Strong understanding of enterprise IT environments, including infrastructure, network, and storage requirements.
• Proficiency in scripting and automation (e.g., Python, Bash, Terraform, Ansible).
• Proven track record in a customer‑facing technical role.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences.
• Strong analytical and problem‑solving abilities, with a focus on delivering practical and efficient solutions.
• Experience in diagnosing and resolving technical issues in a timely and effective manner.
• Ability to work collaboratively with cross‑functional teams, including engineering, product, sales, and support.
• Experience working with partner ecosystem and understanding their customer base.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications (e.g., Certified Kubernetes Administrator, AWS Certified Solutions Architect) are a plus.

Preferred Qualifications

• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses.
• A capability to work well with a wide range of people, both internally and externally.
• Experience with Project management / Collaboration tools.
• Experience with Continuous Integration/ Continuous Delivery tools.
• Strong understanding of the CI/CD pipeline and the Kubernetes tool chain

Why Spectro Cloud

You will work with cutting‑edge technology in the rapidly evolving Kubernetes ecosystem. You will have numerous opportunities for professional development and career advancement. Join a team of passionate, talented individuals dedicated to making a meaningful impact by helping our customers succeed and achieve their business goals.

Location: The role is available in the UK. It is a fully remote position.

Job Requisition Number:2025-054