Customer Success Engineer

DNV Germany Holding GmbH; United Kingdom; Hybrid; GBP 55,000 - 71,000; Full time

Job summary

A leading renewable energy company seeks a Customer Success Engineer to deliver solutions in Austin, TX. The role involves project delivery, customer training, and acting as the main point of contact for clients. Candidates should have a degree in Engineering and strong experience in the renewables sector. This hybrid position allows for flexible work arrangements.

Qualifications

• 3+ years of experience as a Customer Success Engineer or related role in the Renewables Energy Sector.
• Experience with operations and maintenance in renewable energy is required.

Responsibilities

• Deliver on-site SCADA and PPC projects while adhering to constraints.
• Provide excellent customer service and training to clients.
• Act as the main contact point for operational projects.

Skills

Technical support for renewable energy monitoring systems

Knowledge of North American inverter and wind turbine brands

Understanding of SCADA and Data Acquisition Systems

Networking (IP, Ethernet, FO, Routing, LAN)

Understanding electrical CAD drawings

Education

Bachelor’s degree in Engineering, Industrial Engineering or related field

Job description

Overview

DNV GreenPowerMonitor USA Inc. seeks a Customer Success Engineer to work at our office in Austin, TX.

Responsibilities

• Successfully deliver On-site Solutions (SCADA and PPC) projects, while ensuring adherence to scope, schedule, and budget constraints.
• Create specific tools and automation processes, enabling us to deliver intelligently and uphold our position as industry leaders.
• Act as direct point of contact with client for all operational projects and the internal customer advocate.
• Act as subject matter expert regarding the company hardware devices, software tools, functionality, and customization capabilities.
• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
• Work with customers to determine their needs and then recommend the right product to solve the customer’s problem.
• Provide prompt responses to customer requests promptly via phone calls, video conferences, and email.
• Organize customer training sessions to empower customers to be self-sufficient.
• Use company literature and available training resources to stay up to date on product/service features and to provide internal trainings to less experienced colleagues.
• Role is hybrid allowing periodic work from home within reasonable commuting distance of the Austin, TX office.

Company & Mission

Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision to make a global impact for a safe and sustainable future. DNV offers a congenial working environment, competitive salaries, and an exceptional benefits package.

Local employment conditions apply.

Please visit our website at www.dnv.com

Company & Business Area Description

DNV is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity! For more information about your rights under the law, see: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Main Requirements

Bachelor’s degree in Engineering, Industrial Engineering or related field of study and three (3) years of experience as a Customer Success Engineer, Key Account Manager, Operations and Maintenance Supervisor or related role in Renewables Energy Sector where required experience gained.

Special Skills

• Assisting clients with technical queries and support requests related to renewable energy monitoring systems;
• Working knowledge of prevalent North American inverter and wind turbine brands;
• Understanding of SCADA and Data Acquisition Systems solutions;
• Proficient in networking (IP, Ethernet, FO, Routing, LAN) and Industrial Communication Protocols (ModBus, DNP3, IEC104, OPC);
• Reading, understanding, and editing electrical CAD drawings for renewable energy projects.