Customer Success Delivery Director

Version 1; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading technology service provider in Newcastle upon Tyne seeks a Customer Delivery Director responsible for delivery performance and customer satisfaction. You'll build partnerships with key stakeholders and lead high-performing teams to drive commercial growth while ensuring excellent service delivery. Ideal candidates will have experience in Financial Services, exceptional leadership skills, and a customer-centric mindset. This role offers opportunities for career growth, flexible working options, and comprehensive benefits.

Benefits

Quarterly Performance-Related Profit Share

Flexible/remote working

Educational assistance and incentivised certifications

Employee Wellbeing schemes

Generous holiday allowance

Qualifications

• Experience of working in a similar role in the Financial Services market.
• Exceptional leadership and stakeholder management abilities.
• Proven track record of growing accounts and achieving high customer satisfaction.

Responsibilities

• Build trusted partnerships with senior customer stakeholders.
• Drive customer satisfaction targets and retention.
• Implement best practices and drive continuous improvement.

Skills

Leadership

Stakeholder Management

Communication Skills

Commercial Acumen

Strategic Thinking

Education

Experience in Financial Services or Capital Markets

Job description

Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3600+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

About the Role

As a Customer Delivery Director, you'll be the driving force behind delivery performance, customer health, renewals, and expansions for key accounts. Working closely with your Account Director partner, you'll own the complete customer success journey while maintaining commercial discipline and delivery excellence.

This partnership will be responsible for delivery excellence and commercial growth, driving sustainable revenue and exceptional customer satisfaction

What You'll Do

Lead Customer Relationships

• Build trusted partnerships with senior customer stakeholders
• Lead governance including steering committees and performance reviews both internally and directly with the Customer
• Manage escalations proactively and ensure rapid resolution
• Drive customer satisfaction targets and retention

Drive Delivery Excellence

• Provide strategic oversight across all customer engagements
• Lead multi-disciplinary teams and ensure consistent quality
• Implement best practices and drive continuous improvement
• Own on-time, on-budget delivery across all projects

Own Commercial Performance

• Manage financial performance
• Identify growth opportunities and drive expansion within accounts
• Support contract negotiations, renewals, and change control
• Collaborate with Commercial teams to develop new opportunities
  

Build High-Performance Teams

• Foster a culture of transparency, accountability, and empowerment
• Promote employee engagement and professional development

Qualifications

What We're Looking For

• Experience of working in a similar role in the Financial Services market, preferably in the Capital Markets domain
• Exceptional leadership and stakeholder management abilities
• Strong executive presence and communication skills
• Commercial acumen with a customer-centric mindset
• Strategic thinking combined with operational discipline
• Proven track record growing accounts and achieving high customer satisfaction
• Comfortable working with numbers and financial metrics
• Ability to thrive in fast-paced, high-accountability environments

What Success Looks Like

• High customer satisfaction
• Account Growth and revenue retention
• Meeting and exceeding commercial targets
• Consistent on-time, on-budget, excellent delivery

Why This Role Matters

You’ll be instrumental in strengthening our most important customer relationships while driving meaningful growth. This role offers the unique opportunity to shape customer success strategy, lead high-performing teams, and make a direct impact on both customer outcomes and business performance.

Reporting to the Chief Customer Success Officer, you'll work at the intersection of delivery, commercial excellence, and customer satisfaction - bringing a growth mindset to everything you do.

Ready to lead the future of customer success? Apply now.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including pension, private healthcare cover, life assurance, financial advice and an employee discount scheme.
• Employee Wellbeing schemes including gym discounts, bike-to-work, fitness classes, mindfulness workshops, employee assistance programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.