Customer Success Data Specialist, Logistics & E-commerce

Atticus Advisory Solutions Inc; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading e-commerce solutions provider is seeking a highly motivated Customer Service Data Specialist in the UK. This role will support operations in a fast-paced environment, focusing on delivering exceptional customer experiences. The ideal candidate will have over 3 years of experience in logistics or operations, with strong problem-solving skills and proficiency in Excel. Join our team to contribute to improving processes and supporting e-commerce clients in their growth.

Qualifications

• 3+ years of experience in Logistics, Operations, E-commerce, or a related field.
• Proven background in Customer Success, Customer Support, or Operations.
• Strong ability to learn quickly and adapt in a fast-paced startup environment.
• Highly organized with the ability to manage multiple priorities under tight deadlines.
• Data-driven mindset with the ability to identify problems and assess impact.
• Collaborative, positive team player who contributes to a supportive work culture.
• Intermediate-level proficiency in Microsoft Excel, including working with formulas and data analysis.

Responsibilities

• Handle and resolve support tickets for e-commerce clients, ensuring timely responses.
• Continuously improve ticketing systems and internal processes.
• Diagnose and resolve customer issues by analyzing data.
• Escalate complex issues when needed while maintaining case ownership.
• Communicate insights and updates to internal teams and stakeholders.
• Build strong working relationships across operations and product teams.

Skills

Logistics

Customer Success

Customer Support

Operations

English communication skills

Data analysis

Microsoft Excel

Problem-solving

Job description

A leading e-commerce solutions provider is seeking a highly motivated Customer Service Data Specialist in the UK. This role will support operations in a fast-paced environment, focusing on delivering exceptional customer experiences. The ideal candidate will have over 3 years of experience in logistics or operations, with strong problem-solving skills and proficiency in Excel. Join our team to contribute to improving processes and supporting e-commerce clients in their growth.