Customer Success Coordinator – EV Leasing & CRM

Markey Group; Gloucester; On-site; GBP 18,000 - 29,000; Full time

Job summary

A leasing company in Gloucester is seeking a Customer Success Coordinator to manage customer relationships and vehicle finance. Responsibilities include processing finance applications, coordinating vehicle orders, and ensuring exceptional customer service throughout the lease period. Ideal candidates will have a background in sales support and strong organizational skills. Flexible hours are available with a competitive salary and benefits.

Benefits

Discretionary bonus up to 5%

25 days annual leave plus Bank Holidays

Electric car salary sacrifice scheme

Free on-site EV charging

BUPA Select Complete Private Medical Insurance

Qualifications

• Prior experience in sales support, customer service, or a similar role.
• Ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist with vehicle finance applications and documentation.
• Process vehicle orders and liaise with customers for updates.
• Maintain and update the CRM system with customer information.
• Handle in-contract queries and manage the end-of-contract process.
• Provide exceptional customer service throughout the lease duration.

Skills

Sales support experience

Customer service skills

Organisational skills

CRM systems proficiency

Communication skills

Attention to detail

Job description

A leasing company in Gloucester is seeking a Customer Success Coordinator to manage customer relationships and vehicle finance. Responsibilities include processing finance applications, coordinating vehicle orders, and ensuring exceptional customer service throughout the lease period. Ideal candidates will have a background in sales support and strong organizational skills. Flexible hours are available with a competitive salary and benefits.