Customer Success & Conversion Lead (Remote)

Reedsy; Remote; GBP 18,000 - 35,000; Full time

Job summary

A leading publishing platform in the United Kingdom is seeking a Customer Support Specialist to enhance user experience and optimize conversion. You will support authors and creative professionals while maintaining a high standard of service. The ideal candidate has over 5 years of experience in customer support and is fluent in English. This position offers the flexibility of remote work and other benefits including paid parental leave and annual retreats.

Benefits

Work from home

Paid parental leave

Annual team retreat

Qualifications

• 5+ years of customer support experience.
• Experience automating support processes.
• Strong understanding of on-boarding and CRO techniques.

Responsibilities

• Offer support to Reedsy users.
• Review projects submitted on the platform.
• Build customer funnels to reactivate users.

Skills

Customer support experience

Knowledge of Intercom, Crisp, Zendesk

On-boarding techniques

Conversion rate optimization

Strong writing skills

Native-level English

Availability to work weekends

Job description

A leading publishing platform in the United Kingdom is seeking a Customer Support Specialist to enhance user experience and optimize conversion. You will support authors and creative professionals while maintaining a high standard of service. The ideal candidate has over 5 years of experience in customer support and is fluent in English. This position offers the flexibility of remote work and other benefits including paid parental leave and annual retreats.