Customer Success Champion for Creative Media Platform

THE CLOSERS CLUB LIMITED; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading media business in Greater London seeks a Client Success Manager to onboard and coach agencies on their platform. The ideal candidate has at least a year of experience in a customer-facing role and is proficient with data and CRM systems. This position emphasizes building strong client relationships and ensuring excellent service. You’ll be working closely with the account management team to enhance agency engagement and platform utilization.

Qualifications

• 1+ years’ experience in Customer Success, Account Executive, or Account Manager roles.
• Excellent with data and CRM systems.
• Demonstrates a passion for delivering first-class service.

Responsibilities

• Onboard new agencies onto the platform.
• Coach agencies on effective platform utilization.
• Maintain regular client contact regarding platform performance.
• Present data insights to the commercial team.
• Collaborate closely with the Account Management Team.

Skills

Client relationship building

Data analysis

Team collaboration

CRM proficiency

Job description

A leading media business in Greater London seeks a Client Success Manager to onboard and coach agencies on their platform. The ideal candidate has at least a year of experience in a customer-facing role and is proficient with data and CRM systems. This position emphasizes building strong client relationships and ensuring excellent service. You’ll be working closely with the account management team to enhance agency engagement and platform utilization.