Customer Success Associate

GET STAFFED ONLINE RECRUITMENT LIMITED; City Of London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A recruitment agency in Canary Wharf is seeking a Customer Success Associate to enhance client relationships and drive value. This role involves managing a portfolio of accounts, ensuring client satisfaction, and identifying growth opportunities. Ideal candidates will have 1-3 years of relevant experience, strong communication skills, and a proactive approach to problem-solving. A hybrid work model is offered with a competitive salary between £45,000 – £50,000.

Qualifications

• 1–3 years’ experience in Customer Success or Account Management, ideally in tech or SaaS.
• Strong communication skills for executive-level discussions.
• Experience with renewals and success planning.

Responsibilities

• Act as main point of contact for assigned accounts.
• Support Quarterly Business Reviews with insights.
• Drive product adoption and engagement.

Skills

Customer Success

Account Management

Communication

Technical Conversations

Job description

Customer Success Associate

Three days hybrid – Canary Wharf

£45,000 – £50,000

Are you passionate about building strong client relationships and delivering real value? Our client is looking for a Customer Success Associate to join a growing team in Canary Wharf. This is a fantastic opportunity to be the second hire in a scalable regional Customer Success model, supporting UK and European clients in the Cyber space.

About the Role

As our client’s Customer Success Associate, you’ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from their services. You’ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.

They are looking for someone who’s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, they would love to hear from you.

What You’ll Be Doing:

• Acting as the main point of contact for your assigned accounts.
• Understanding client goals and creating tailored success plans.
• Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions.
• Building and executing renewal strategies, forecasting risks, and ensuring timely renewals.
• Spotting upsells and cross-sell opportunities.
• Driving product adoption and engagement using proven playbooks.
• Preparing clear executive updates and contributing to QBR materials.
• Championing service value and client satisfaction.

What They’re Looking For:

• 1–3 years’ experience in Customer Success or Account Management (ideally in tech, managed services, or SaaS).
• Strong communication skills, with confidence in executive-level and technical conversations.
• Experience supporting renewals and structured success planning.
• Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services.

If you’re ready to make a real impact and grow your career in a supportive, forward-thinking environment, apply today!