Customer Success Associate

Corvus; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global tech partner is seeking an Associate Customer Services Advocate in Belfast. This early-career opportunity offers full training and career development. Responsibilities include supporting customer onboarding, coordinating service delivery, and building strong relationships. Applicants should have a degree in Engineering or Business and strong skills in communication and Excel. This role provides excellent prospects in a complex, global environment.

Qualifications

• Degree in Engineering or Business (preferred).
• 12-18 months’ experience ideally within telecoms.
• Confident with MS Office (Excel in particular).

Responsibilities

• Support new customer onboarding and ensure a smooth experience.
• Build trusted relationships across customer teams.
• Coordinate service delivery and resolve issues efficiently.
• Provide data-driven insights to improve customer value.

Skills

Strong communication and relationship-building skills

Proactive

Detail-oriented

Confident with MS Office (Excel)

Understanding of Excel

Education

Degree in Engineering or Business

Tools

Oracle

SAP

Salesforce

Job description

Overview

Associate Customer Services Advocate – Early Career Opportunity

Salary: £25–30k + bonus

This is a fantastic early-career role with full training, career development, and a supportive culture.

We’re partnering with a global tech giant whose products power some of the world’s largest businesses. They’re looking for an Associate Customer Services Advocate to join their team.

We have worked with this client for a long time, and they have a fantastic culture. It is a global, complex environment which is an excellent environment to build knowledge and develop your skills and progress your career. A full training programme will be provided.

What you’ll do

• Support new customer onboarding and ensure a smooth experience
• Build trusted relationships across customer teams (engineering, operations, procurement)
• Coordinate service delivery, monitor performance, and resolve issues efficiently
• Provide data-driven insights to improve customer value
• Support sales with renewals and upsell opportunities
• Prepare reports and maintain regular stakeholder communication

What you will need

• Degree in Engineering or Business (preferred)
• Strong communication and relationship-building skills
• Proactive, organised, and detail-oriented
• Confident with MS Office (Excel in particular); knowledge of Oracle, SAP, or Salesforce is an advantage

This is a brilliant opportunity for a graduate or early-career professional (12–18 months’ experience ideally within telecoms) to grow in a global, complex environment with excellent career prospects.

Skills

• Degree in Engineering
• Ideally experience within telecoms
• Understanding of Excel