Customer Success Analyst: Document Review

Mercor; Greater London; Remote; GBP 40,000 - 60,000; Full time

Job summary

Mercor is seeking Customer Support / Success professionals to review and assess domain-specific documents, delivering structured feedback to ensure quality, accuracy and relevance. Ideal candidates bring strong analytical skills and domain expertise to high-impact evaluation projects.

Requirements include a bachelor’s degree, 2+ years in a relevant role, and excellent written communication. This position emphasizes meticulous document analysis and adherence to structured guidelines.

Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Responsibilities

• Review, assess and provide structured feedback on domain-specific documents
• Ensure quality, accuracy and relevance of documents
• Contribute to high-impact evaluation projects with analytical rigor

Skills

Analytical thinking

Written communication

Attention to detail

Guideline adherence

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Job description

Mercor is seeking Customer Support / Success professionals to review and assess domain-specific documents, delivering structured feedback to ensure quality, accuracy and relevance. Ideal candidates bring strong analytical skills and domain expertise to high-impact evaluation projects.

Requirements include a bachelor’s degree, 2+ years in a relevant role, and excellent written communication. This position emphasizes meticulous document analysis and adherence to structured guidelines.