Customer Success Advocate: Elevate Customer Experience

Top Level Promotions; Worthing; On-site; GBP 20,000 - 28,000; Full time

Job summary

A customer service organization in Worthing is seeking a friendly and driven Customer Service Representative to enhance customer satisfaction. Responsibilities include providing exceptional service across multiple channels, resolving inquiries, and assisting with order processes. Ideal candidates should possess strong communication skills and have a background in customer service. Opportunities for career growth and a comprehensive benefits package are offered.

Benefits

Competitive pay and benefits package

Opportunities for growth and career development

Supportive team environment

Employee discounts on products

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain in-depth knowledge of products/services.
• Assist with processing orders and managing returns or exchanges.
• Maintain accurate logs of all customer interactions.
• Work with internal teams to find solutions and improve customer experience.
• Collect feedback to identify service improvement opportunities.
• Build strong, lasting relationships with customers.

Job description

A customer service organization in Worthing is seeking a friendly and driven Customer Service Representative to enhance customer satisfaction. Responsibilities include providing exceptional service across multiple channels, resolving inquiries, and assisting with order processes. Ideal candidates should possess strong communication skills and have a background in customer service. Opportunities for career growth and a comprehensive benefits package are offered.