Customer Success Advocate: Drive Adoption & Growth

Ciena; Shefford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading tech company in Shefford is seeking a Customer Success Advocate to drive customer satisfaction for top telecom clients. You will support onboarding, foster relationships, and ensure product adoption. The ideal candidate has 4–6 years in a customer-facing role, with a background in optical networking technology. Strong communication skills and the ability to manage accounts are essential.

Qualifications

• 4–6 years of experience in a customer-facing role, ideally in telecom or technology.
• Experience in Optical networking technology is required.
• Familiarity with telecom/networking concepts is a plus.

Responsibilities

• Collaborate with Sales for customer onboarding and align expectations.
• Develop customer success plans and engagement strategies.
• Build relationships across engineering and operations teams.
• Monitor service delivery and address challenges proactively.
• Drive product adoption using data insights and metrics.

Skills

Strong communication skills

Interpersonal skills

Analytical skills

Detail-oriented

Ability to manage multiple accounts

Education

Bachelor's degree in Engineering or related field

Job description

A leading tech company in Shefford is seeking a Customer Success Advocate to drive customer satisfaction for top telecom clients. You will support onboarding, foster relationships, and ensure product adoption. The ideal candidate has 4–6 years in a customer-facing role, with a background in optical networking technology. Strong communication skills and the ability to manage accounts are essential.