Customer Success Advisor - Housing & Community Support

Livin Housing Limited; London Container Terminal; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading housing service provider is seeking a Customer Success Advisor in Thurrock to deliver excellent service in social housing. The role involves handling complaints, supporting customers, and building strong business relationships. Ideal candidates will have complaint handling experience, strong communication skills, and a commitment to serving diverse communities. This full-time role offers a competitive salary and various benefits including annual leave and staff perks.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in complaint handling is essential.
• Must be a natural communicator with great interpersonal skills.
• Adaptable, empathetic, and customer-focused.

Responsibilities

• Be the first point of contact for complaints.
• Resolve queries, diagnose situations, and process requests.
• Provide front facing support and advice as required.

Skills

Complaint handling

Interpersonal skills

Communication skills

Attention to detail

Customer-focused

Education

NVQ or GCSE in Maths & English (pass)

Job description

A leading housing service provider is seeking a Customer Success Advisor in Thurrock to deliver excellent service in social housing. The role involves handling complaints, supporting customers, and building strong business relationships. Ideal candidates will have complaint handling experience, strong communication skills, and a commitment to serving diverse communities. This full-time role offers a competitive salary and various benefits including annual leave and staff perks.