Customer Success Advisor – Housing & Community Impact

Mears; Thurrock; On-site; GBP 23,000 - 30,000; Full time

Job summary

A social housing provider in Thurrock is seeking a Customer Success Advisor to deliver excellent service and support. The role involves addressing customer queries, managing complaints, and providing administration support. Ideal candidates will have strong interpersonal skills, a natural ability to communicate effectively, and some knowledge of housing maintenance. Join this team-focused environment and make a positive impact while enjoying various employee benefits.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in complaint handling.
• Good communication skills, both written and verbal.
• Basic knowledge of housing maintenance and call center environments desirable.

Responsibilities

• Be the first point of contact for complaints across all channels of communication.
• Resolve queries, diagnose situations, and process requests with care and accuracy.
• Provide admin support for Customer & Communications tasks.

Skills

Interpersonal skills

Complaint handling

Attention to detail

Communication skills

Multitasking

Education

NVQ or GCSE in Maths & English

Job description

A social housing provider in Thurrock is seeking a Customer Success Advisor to deliver excellent service and support. The role involves addressing customer queries, managing complaints, and providing administration support. Ideal candidates will have strong interpersonal skills, a natural ability to communicate effectively, and some knowledge of housing maintenance. Join this team-focused environment and make a positive impact while enjoying various employee benefits.