Customer Success Advisor

Burton Bolton & Rose Recruitment Services Ltd; Elstree; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Elstree is seeking a Customer Success Advisor to provide support to major customer accounts. The role involves maintaining client contact, notifying clients of project statuses, and resolving inquiries. Ideal for those who enjoy customer interaction and have a proactive approach. Competitive salary and growth opportunities are available.

Responsibilities

• Proactively managing and delivering the best possible service for major customer account.
• Maintaining regular contact with client throughout projects being completed.
• Notifying clients of start dates for all new projects and ensuring everything is ready for works.
• Informing client of any changes that are made to commitment in place.
• Letting client know progress of projects being completed on a weekly basis.
• Managing and resolving any incoming client enquiries or complaints received.

Job description

Overview

A sales support person is required for this Customer Success Advisor position, so if you enjoy providing customer support you may want to consider this role.

Responsibilities

• Proactively managing and delivering the best possible service for major customer account
• Maintaining regular contact with client throughout projects being completed
• Notifying clients of start dates for all new projects and ensuring everything is ready for works
• Informing client of any changes that are made to commitment in place
• Letting client know progress of projects being completed on a weekly basis
• Managing and resolving any incoming client enquiries or complaints received

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