Customer, Strategy & ESG - Placement Year

Bayerische Motoren Werke Aktiengesellschaft; Farnborough; On-site; GBP 26,000; Full time

Job summary

A leading automotive company in Farnborough offers a 13-month placement in the Customer, Strategy & ESG team. The role involves developing and implementing strategies based on customer and market insights while supporting sustainability initiatives. Applicants should be studying Business Management with a focus on customer service and strong analytical skills. A competitive salary and attractive work-life balance benefits are provided.

Benefits

Competitive annual salary

27 days holiday per annum

Subsidized on-site restaurant

Pension scheme

Qualifications

• Studying towards a degree with a target of achieving a 2:1 or above.
• Basic experience in customer service, such as retail or hospitality.
• Strong attention to detail and intellectual curiosity.

Responsibilities

• Support the Head of Customer Strategy in the development of business strategy.
• Deliver insights from customer journeys to guide business changes.
• Assist in monitoring the Sustainability strategy.

Skills

Customer service experience

Microsoft Office proficiency

Analytical mindset

Verbal communication skills

Education

Undergraduate degree in Business Management or related field

Job description

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SPREAD ENTHUSIASM. SHAPE THE FUTURE.

SHARE YOUR PASSION.

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Ourwork personashift – being yourself is effortless and so increases efficiency. For this reason we allow our employees to express themselves through the way they dress.
• Flexible working hours- working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to ourhouse charitywith a variety of fundraising events throughout the year.
• Throughout our offices there areopen creative spaceswhich hold facilities such as table-tennis tables to encourage innovation and employee engagement.

BMW UK, Financial Services, Farnborough – Customer, Strategy & ESG – 13 Month Placement (July 2026)

The Customer, Strategy & ESG team is responsible for the development and implementation of corporate strategy, customer strategy and Environmental, Social, Governance (ESG) activities for BMW Group Financial Services and Alphabet UK.

In this varied and interesting student placement, you’ll be responsible for guiding the on-going development and monitoring of business strategy.You will help drive this through customer and market analysis, presentation of insights and stakeholder communication, meaning, you’ll play an integral part in organisational development and the achievement of company objectives. Additionally, you will assist with the communication of strategy and insights, in collaboration with the internal communications team.

What awaits you?

• Support the Head of Customer Strategy in steering the business strategy development process, this involves working with the C-level Management Committee andthe various functional leadership across the business.
• Deliver the tracking and reporting of progress against transformation targets, and status of key strategic initiatives.
• Produce and present customer insight reporting, highlighting pain points and customer successes in the customer journey, and guiding change in the relevant business areas.
• Deliver internally and externally sourced market insight reports, presented to teams and committees across the business.
• Supporting with the development, communication and monitoring of Sustainability strategy and initiatives.
• Support all aspects of our Customer Driven Organisation, including our decision-making Customer Committee.
• Ensure continued engagement and alignment with international BMW Group entities, including headquarter function in Munich and virtual attendance at BMW Group global meetings.

What should you bring along?

• Studying for an undergraduate degree in Business Management or similar and in line to achieve a 2:1or above.
• Basic customer services experience (i.e. retail/hospitality).
• Microsoft Office (incl. PowerPoint) advantageous.
• Quick to pick up IT applications (online tools, project management tools etc.).
• Good written and verbal communication skills.
• Strong critical and analytical mindset.
• Attention to detail and intellectual curiosity.
• Able to show an interest in sustainability and sustainable practices.

What can you look forward to?

• Great Pay – A competitive annual salary of £25,300, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process include online testing, an in-person assessment centre and then a virtual interview with the hiring manager.

Please note:

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Closing date for applications: Saturday 30th November 2025