Customer Strategy Consultant

Dentsu; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading marketing and communications company is looking for a high-potential strategist in London. The ideal candidate will have around 2 years of experience in agency roles, strong analytical skills, and the ability to deliver innovative, data-led strategies. This full-time role offers career development, private medical insurance, and a vibrant team environment.

Benefits

Private Medical Insurance

Company Pension

Life insurance

Birthday day off

Ability to buy additional holiday

Season ticket loan

2 volunteer days

Qualifications

• At least circa 2 years in agency or consulting roles preferably with a focus on marketing or analytics.
• Strong foundational understanding of the use of data to both understand audiences and evaluate communications.

Responsibilities

• Provide integrated programme strategy for multi-channel programmes for clients.
• Support daily programme management and delivery for clients.

Skills

Analytical mindset

Strong presentation skills

Curiosity

Commercial awareness

Understanding of customer journey planning

Job description

The purpose of this role is to provide integrated programme strategy for multi-channel programmes for clients. This role supports daily programme management and delivery for clients and is a partner to the director level personnel on the client side.

What we are looking for

We’re looking for a high-potential strategist early in their career, with experience from a leading consultancy or brand/creative strategy agency, to join our growing team. You’ll bring a sharp analytical mindset, strong commercial awareness, and a desire to apply strategic thinking in a fast-paced, hands-on environment. As part of our diverse strategy group, you’ll play a key role in projects spanning our three areas of expertise - always driving impactful brand and business outcomes.

• At least circa 2 years in agency or consulting roles preferably with a focus on marketing or analytics
• Experience in desk research (competitors, trends etc..)
• Naturally curious and confident working alongside our specialist teams to develop and present complex strategies, translating goals and insights into value propositions and connecting your strategy to achievable and coherent activation plans
• Some experience in customer journey planning - predominantly direct channels
• Strong foundational understanding of the use of data to both understand audiences and evaluate effectiveness of communications, using this knowledge to plan future executions and development
• The ability to write and deliver a compelling brief to the delivery teams and be able to objectively evaluate responses
• Foundational understanding of the technological capabilities and limitations of different communication channels across Paid Media, On-Site, CRM
• A proactive approach to enhancing the strategic proposition with new perspectives, translating the ever-shifting sector needs into supporting crafting a compelling narrative
• Strong presentation skills and an ability to bring out the "so what"
• A passion for furthering your own skills in order to make our service better

Your role and approach

We’re looking for a high-potential strategist early in their career, with experience from a leading consultancy or brand/creative strategy agency, to join our growing team. You’ll bring a sharp analytical mindset, strong commercial awareness, and a desire to apply strategic thinking in a fast-paced, hands-on environment. As part of our diverse strategy group, you’ll play a key role in projects spanning our three areas of expertise - always driving impactful brand and business outcomes. You will have emerging experience in one or more of our areas of expertise and have an innate interest in the data and human behaviour that underpins your strategies. You will be naturally curious and be abreast of industry best practice. Your ability to tell a story will be important to capture the imagination of the client will be as important as understanding the analysis that your strategy is based on.

If you\'re someone who likes innovation, we need an energetic self-starter who can quickly build relationships, who can get to the core of the clients\' challenges and deliver insightful, data-led strategies focused on business goals and activated through integrated planning.

dentsu have great relationships with our client base which is founded in the trust of providing deep expertise. The environment is fast-paced and challenging, but also a lot of fun. You will be working in a vibrant team of like-minded professionals with a variety of skills, providing a place to learn and grow your expertise and the opportunity to specialise in an area of your choosing.

Responsibilities and expectations

Location: London

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

What we are looking for (continued)

• Career development through dentsu University and other tools; with access to courses, textbooks and mentorship
• Private Medical Insurance, Company Pension, life insurance and other corporate benefits
• A selection of other benefits including, birthday day off, ability to buy additional holiday, season ticket loan and 2 volunteer days

Diversity and Inclusion

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [e-mail], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

Location: London

Company: dentsu