Customer Solutions Specialist

Freudenberg; Worcester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global manufacturing company in Worcester seeks a Sales Support Specialist to shape a new department focused on enhancing client relations and driving efficiency. Responsibilities include managing client interactions, preparing quotations, and identifying sales opportunities. Ideal candidates will have technical sales experience, excellent communication skills, and a proactive mindset. This position offers a chance to significantly contribute to the growth and success of the organization.

Qualifications

• Proven background in after-sales, technical sales, or project support.
• Strong customer focus combined with a proactive sales mindset.
• Ability to handle technical enquiries and prepare accurate quotations.
• Skilled at managing multiple campaigns and deadlines.
• Excellent interpersonal skills to build trust and long-term relationships.
• Attention to detail and ability to negotiate with suppliers.
• Comfortable with MS Office and new technologies.

Responsibilities

• Shape a brand-new department, creating processes that drive efficiency.
• Act as the main point of contact for existing clients.
• Spot opportunities for upgrades and champion proactive sales.
• Prepare accurate quotations and collaborate with internal teams.
• Monitor campaigns and maintain a clear sales pipeline.

Skills

Customer focus

Technical sales

Quotations preparation

Communication

Organisation

Attention to detail

Tech-savvy

Tools

MS Office

Sage

Job description

Overview

Working at Freudenberg: We will wow your world!

Responsibilities

• Shape: Shape a brand-new department, creating processes, systems, and procedures that drive efficiency and growth.

• Engage: Act as the main point of contact for existing clients, building trust and strong relationships.

• Identify & Promote: Spot opportunities for upgrades and enhancements, and champion Aquabio’s proactive sales approach to maximise value-added solutions.

• Coordinate: Prepare accurate quotations and proposals, collaborating with internal teams for pricing and resources.

• Track: Monitor campaigns, follow up on quotations, and maintain a clear, organised sales pipeline.

Qualifications

• Experience: Proven background in after-sales, technical sales, or project support.

• Drive: Strong customer focus combined with a proactive sales mindset.

• Confidence: Ability to handle technical enquiries and prepare accurate quotations.

• Organisation: Skilled at managing multiple campaigns and deadlines.

• Communication: Excellent interpersonal skills to build trust and long-term relationships.

• Commercial: Attention to detail and ability to negotiate with suppliers and subcontractors.

• Tech-Savvy: Comfortable with MS Office, Sage, and new technologies.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Aquabio Ltd.