Customer Solutions Project Manager

Ligentia; Leeds; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Collaborative and stimulating culture

Opportunity for accelerated growth

Job summary

Ligentia in Leeds is seeking a Customer Solutions Project Manager to lead the delivery of customer implementations. You will shape structured approaches and ensure project success across strategic clients.

Your responsibilities include end-to-end project management, developing plans and budgets, and maintaining client relationships. Ideal candidates have significant project management experience in supply chain or technology sectors and possess strong communication skills.

Qualifications

• Considerable experience in project or implementation management.
• Proven background in supply chain, logistics, or technology environments.
• Ability to manage complex, multi-stakeholder projects effectively.

Responsibilities

• Lead end-to-end implementation projects from kick-off to support.
• Develop project plans, manage budgets and track risks.
• Act as the main client contact during implementation.

Skills

Project management

Supply chain and logistics

Clear communication

Stakeholder management

Knowledge of project management tools

Education

Project management qualification (PMP, APICS, Prince2)

Tools

MS Project

Jira

Job description

Customer Solutions Project Manager

As our Customer Solutions Project Manager, you will be responsible for leading the delivery of customer implementations from start to finish. Working with both new and existing strategic clients, you will ensure projects are delivered on time, within scope, and to an exceptional standard.

A critical part of this role is to build a more structured and consistent approach to our implementations. You will directly shape how we scale by creating the clear processes, tools, templates, and ways of working that the wider business will follow.

Responsibilities

• Lead end‑to‑end implementation projects from kick‑off through to post‑go‑live “hyper‑care” support.
• Develop detailed project plans, manage budgets, track risks, and provide regular updates to stakeholders.
• Act as the primary point of contact for clients during implementation, building strong relationships and managing expectations.
• Capture lessons learned after each project to improve templates and guidance, ensuring a highly consistent approach across the business.
• Line‑manage, support, and develop project team members, including a Project Support Analyst. Provide project management best‑practice guidance to internal operations, technology, and customer teams.

Qualifications

Essential

• Considerable experience in project or implementation management.
• Proven background working within supply chain, logistics, or technology environments.
• A proven track record of managing complex, multi‑stakeholder projects and successfully handling multiple priorities simultaneously.
• Confident and clear communication skills, with the ability to engage, collaborate with, and influence senior stakeholders.
• Good knowledge of standard project‑management tools (e.g. MS Project, Jira, or similar).

Desirable

• A recognised project‑management qualification (PMP, APICS, Prince2, or equivalent).
• Experience working specifically within global supply‑chain operations or freight forwarding.
• Knowledge of dedicated supply‑chain systems, such as Transportation Management Systems (TMS) or similar platforms.
• Practical experience setting up, documenting, or improving implementation processes and methodologies from scratch.
• Familiarity with Agile ways of working.

Benefits

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best‑known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivaled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating, and shares genuine feel‑good for the work we do together. Ligentia is a great place to be right now.