Customer Solutions Operations Manager Green Flag

Direct Line Insurance Group; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance provider is seeking a full-time Operations Manager for the Green Flag Customer Solutions team. The role involves leading high-performing teams across Leeds and Glasgow, ensuring excellent customer service and operational efficiency. The ideal candidate will have strong people leadership experience and a passion for improving processes. The position offers a hybrid work model and competitive benefits.

Benefits

9% employer contributed pension

50% off home and pet insurance plus free breakdown cover

Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Strong people leadership experience.
• Operational experience or background preferred but not essential.
• Experience analysing and interpreting data and MI.
• Risk and Governance awareness.
• Able to interpret policies.
• Cost and compliance knowledge or experience.

Responsibilities

• Accountable for leading and developing high performing Customer Solutions teams.
• Provide direction and coaching to enable your team to aim high.
• Build diverse collaborative relationships with other business areas.

Skills

Organizational Management

Presentation Skills

Agile

SAFe

AWS

Solution Architecture

Conflict Management

Data Management

Scrum

Team Management

Pre-sales

Management Consulting

Job description

Green Flag Customer Solutions Operations Manager

Locations Available :

Glasgow Leeds

Monday-Friday 35 or 37.5 hours per week (hours usually 9am-5pm or similar)

DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag we understand that breakdowns can turn a good day into a stressful one. By joining our team youll be an integral part of our expanding services the backbone if you will and enjoy a career with endless variety and a genuine sense of fulfilment. Its Miles Better.

What youll be Doing

We have an exciting opportunity for a full time Operations Manager in our Green Flag Customer Solutions team. As an operations manager youll be accountable for leading and developing high performing Customer Solutions teams based in both our Leeds and Glasgow sites that smash it for our customers every day. Youll be a fantastic communicator a strong people leader and have engagement and cultural skills to support our operation doing the basics brilliantly.

Key Accountabilities :

• Live and breathe our values and set high standards for yourself and others
• Be a leader thats visible motivational and approachable inspiring your people to unlock their potential to always be the best they can be
• Be relentless about doing things smarter and encourage people to question what why and how we do things
• Lead from the front providing direction and coaching to enable your team to aim high
• Be passionate about change and make people feel excited about their role in our transformation journey
• Build diverse collaborative relationships with other business areas to unblock problems and leverage best practice
• Control costs by taking care of customers in a sustainable and appropriate way to make us a well run business
• Identify own and manage the risks involved in running our business and do the right thing for the customer

Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office.

What Youll Need

• Strong people leadership experience
• Operational experience or background preferred but not essential
• Experience analysing and interpreting data and MI
• Risk and Governance awareness
• Able to interpret policies
• Cost and compliance knowledge or experience

Benefits

We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle :

• 9% employer contributed pension
• 50% off home motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

#LI-KS1

#LI-Hybrid

Required Experience :

Manager

Key Skills

Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting

Employment Type : Full-Time

Experience : years

Vacancy : 1