Customer Solutions Lead

Marshall Harmony; Wednesbury; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading solutions provider in Wednesbury is seeking a Customer Solutions Lead to manage client-facing inventory systems and oversee merchandisers. In this role, you’ll be responsible for designing and implementing solutions to streamline ordering processes. The ideal candidate has strong project coordination skills, customer-facing experience, and a background in people management. This position requires a mix of office and remote work, with the ability to travel as needed. The role offers a competitive salary between £35k and £45k depending on experience.

Benefits

Company car

Qualifications

• Experience in customer-facing roles, ideally in manufacturing or supply chain.
• A background in people management including goal setting and performance reviews.
• Strong project coordination skills with a hands-on approach.

Responsibilities

• Design inventory systems to streamline client orders and management.
• Work closely with Sales and Business Development for client solutions.
• Manage two merchandisers, overseeing their performance and priorities.

Skills

Customer-facing experience

People management

Project coordination

Excel knowledge

Organizational skills

Job description

Overview

Customer Solutions Lead

Client-facing role managing two merchandisers with hands-on smart inventory projects. You know as a Customer Solutions Lead that the real work starts after the sale. Not when the pitch is done, not when the quote is signed.... but when the client needs someone to take the lead and get things moving.

This is where you come in.

RFID, vending, weight-based inventory systems. When a manufacturing client wants to streamline how they order and manage parts, you\'ll design the right setup and see it through from start to finish.

You'll work closely with Sales and Business Development, stepping in when a customer needs a proper solution. From scoping and planning through to install and ongoing support, you\'ll be the one making it happen.

As Customer Solutions Lead, you\'ll manage two merchandisers / Envoys, looking after their performance, development and day-to-day priorities. Around 70 percent of your time will be spent maintaining and improving existing solutions. The other 30 percent will be focused on new installs. You\'ll usually take on one project at a time so you can give it your full attention.

It\'s a mix of people, process and project. No two weeks are the same.

You'll be based in the office two days a week, with the rest split between home and site visits. We're open on location, if you're happy travelling, this could work wherever you are.

You know as a Customer Solutions Lead what it takes to do this well... you will bring to the table :

Responsibilities

• RFID, vending, weight-based inventory systems. When a manufacturing client wants to streamline how they order and manage parts, you\'ll design the right setup and see it through from start to finish.
• You\'ll work closely with Sales and Business Development, stepping in when a customer needs a proper solution. From scoping and planning through to install and ongoing support, you\'ll be the one making it happen.
• As Customer Solutions Lead, you\'ll manage two merchandisers / Envoys, looking after their performance, development and day-to-day priorities. Around 70 percent of your time will be spent maintaining and improving existing solutions. The other 30 percent will be focused on new installs. You\'ll usually take on one project at a time so you can give it your full attention.
• It\'s a mix of people, process and project. No two weeks are the same.
• 
  \t\t\t\t\t\t\t\tYou\'ll be based in the office two days a week, with the rest split between home and site visits. We\'re open on location, if you\'re happy travelling, this could work wherever you are.

Qualifications

• Experience in customer-facing roles, ideally in manufacturing or supply chain
• A background in people management, including goal setting and performance reviews
• Strong project coordination skills with a hands-on approach
• Confidence presenting to clients and guiding them through options
• Good Excel knowledge and solid organisational skills
• The salary is £35k-45k (DOE) plus company car.

Company & Privacy

You know as a Customer Solutions Lead that when the setup is right, the impact is huge. If you are ready to lead from the front and want to work with a team who trusts you to get on with it, this could be your next move.

This role is exclusive to Marshall Harmony. You won\'t be contacted by any third parties. If you\'d like more info or want to talk it through, just drop us a message, tag someone who\'d be perfect for this below, or send your CV to the email above.

By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs, available at : (url removed) / | (url removed) / terms-conditions /

Before this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool