Customer Solutions Expert

Clearscore Group; Manchester; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

A market-leading financial platform is seeking a Customer Solutions Expert in Manchester to join their team. This role involves engaging with customers, evaluating loan applications, and providing tailored recommendations. The ideal candidate will possess strong sales experience and a commitment to delivering exceptional service. Benefits include an OTE of £35k-£40k with up to £28k base plus bonuses, private health cover, generous holidays, and a supportive work environment. Join a culture that values flexibility and collaboration.

Benefits

25 paid holidays

Private health and dental cover

Daily breakfast and free snacks

Generous maternity and paternity plans

Access to discounts via Cobens Extras

Qualifications

• Proven sales experience, preferably in financial services.
• Ability to meet and exceed sales targets.
• Excellent relationship-building skills with customers.

Responsibilities

• Engage with customers and evaluate applications for tailored recommendations.
• Provide expert guidance on unsecured loan options.
• Achieve or exceed sales targets and promote exceptional service.

Skills

Sales experience

Customer-centric outcomes

Strong organisational skills

Excellent communication

Analytical skills

Flexibility to work in shifts

Job description

We're looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office. You'll be part of a business that is passionate about putting users first, helping everyone, no matter what their circumstances, achieve greater financial well‑being. This is a real opportunity to join a market‑leading financial platform backed by ClearScore's global success and long‑term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.

What You'll Be Doing

• Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey.
• Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer.
• Provide expert guidance on unsecured loan options using our innovative, proprietary technology.
• Build and nurture customer relationships by understanding their financial goals and offering personalised loan solutions.
• Achieve or exceed sales targets and KPIs, while delivering exceptional customer service.
• Collaborate with our outstanding advisory team to support customers through their application process.
• Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to life.

Qualifications

• Sales experience, ideally within financial services. Familiarity with unsecured loans is a plus but not essential.
• A results-oriented attitude with a focus on achieving customer‑centric outcomes and contributing to business success.
• Commitment to delivering a standout customer experience that exceeds expectations and builds loyalty.
• Strong organisational skills to manage multiple customer interactions in a fast‑paced environment.
• Excellent communication and relationship-building abilities.
• A keen eye for detail, with strong analytical and problem‑solving skills.
• Flexibility to work in shifts, adapting to the changing needs of our customers.

ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Culture and Inclusion

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in‑person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. Level 6 and above: minimum 3 days per week in‑office. We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face‑to‑face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/mentorship opportunities.

What This Means for You

• Flexibility to manage your work and life.
• Dedicated in‑office days for team building and collaborative projects.
• Office facilities (with plants!) designed for productive interactions.
• Clear expectations and support for maintaining our hybrid schedule.

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.

Benefits

• Salary: An OTE of £35k‑£40k (basic salary of up to £28k + bonus).
• 25 paid holidays and a “duvet day” on your birthday.
• Private health and dental cover – including mental health support through Bupa.
• GP office visits.
• Up to 6% matched pension.
• Regular Lunch and Learns with guest speakers.
• Dog‑friendly office.
• Daily breakfast and free snacks.
• Access to discounts via Cobens Extras.
• Free sports and social clubs.
• Continued investment into learning and development.
• Leadership‑led training.
• In‑house psychotherapist.
• Financial coach to help you plan and achieve your goals.
• Generous maternity and paternity plans.