Customer Solutions Engineering (CSE) Manager

KONE; Bradford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading lift solutions company in the UK seeks a Customer Solutions Engineering Manager to lead their engineering team. This role focuses on delivering innovative, customer-centric solutions while driving strategic improvements and operational excellence. Candidates must possess strong leadership and communication skills, and proficiency in SAP, Microsoft Office, and data analysis tools is essential. The company offers a competitive salary, generous holiday, and various employee benefits including health insurance and remote working options.

Benefits

25 days holiday

Private medical insurance

GymFlex membership

Car bonus

Pension scheme

Long service awards

Qualifications

• Proven leadership in managing teams in engineering projects.
• Exceptional stakeholder management and communication skills.
• Ability to challenge the status quo and implement improvements.

Responsibilities

• Lead execution of major lift projects for timely delivery.
• Drive continuous process improvements.
• Develop strategic roadmaps for the CSE team.

Skills

Leadership experience in complex project environments

Stakeholder management

Communication skills

Analytical mindset

Problem-solving

Proficiency in SAP

Data analysis tools

Tools

Microsoft Office

SAP

Job description

Overview

Purpose of the Role

We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager to lead our high-performing engineering team in the North & Midlands. You will lead a high-performing engineering team responsible for delivering innovative customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE with a strong emphasis on customer-centric stakeholder collaboration, technical leadership and business impact.

Responsibilities

• Strategic & Operational Excellence
• Lead the execution of major lift projects ensuring timely delivery, profitability and customer satisfaction.
• Drive continuous process improvements and implement best practices to enhance efficiency and quality.
• Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
• Develop and manage strategic roadmaps for the CSE team aligned with business objectives.

• Innovation & Technical Leadership
• Champion innovation in engineering solutions integrating lifecycle thinking (installability, maintainability) into project planning.
• Provide expert technical consultancy to internal teams and external customers influencing specifications and solution design.
• Ensure compliance with engineering policies, safety standards and local codes.
• Promote collaborative relationships across departments to drive shared success.

• Performance & Results Focus
• Lead performance management initiatives using data-driven insights to improve team output and project outcomes.
• Manage costing strategies to ensure cost-effective and competitive solutions.
• Deliver high-quality inputs for sourcing and supply chain planning.
• Provide expert insights to support sourcing strategies and supply chain optimization.

• Client & Stakeholder Engagement
• Act as a trusted advisor to Sales, Operations, Supply Line and clients delivering value through strategic technical consultancy and pre-tender guidance.
• Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
• Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.

• Leadership & Team Development
• Inspire, coach and lead a skilled engineering team fostering a customer-focused culture of collaboration, accountability and continuous improvement.
• Set clear development roadmaps for the team aligning skills and performance with business targets.
• Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
• Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
• Foster a culture of accountability, innovation and continuous improvement.
• Empower individuals to reach their full potential and contribute to team success.

Skills & Experience

• Proven leadership experience managing teams in complex project environments.
• Exceptional stakeholder management and communication skills.
• Proficiency in Microsoft Office, SAP and data analysis tools.
• Analytical mindset with a passion for solving complex problems and driving results.
• Ability to challenge the status quo and implement improvements across systems, tools and workflows.
• Deep understanding of engineering principles and project cost management.
• Excellent problem-solving and analytical thinking.
• Strong verbal and written communication skills.

What KONE can offer

We offer a competitive salary, 25 days holiday and 8 additional bank holidays, 1 volunteering day, pension scheme, development opportunities and development reviews to help you achieve your professional goals. Car bonus, private medical insurance, GymFlex membership, dental insurance, KONE discounts, prolonged disability insurance (PDI), long service awards, hybrid working, 24/7 GP support & wellbeing access.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work. We are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.

Key Skills

Organizational Management, Presentation Skills, Agile, SAFe, AWS, Solution Architecture, Conflict Management, Data Management, Scrum, Team Management, Pre-sales, Management Consulting

Employment Type: Full-Time

Experience: years

Vacancy: 1