Customer Solutions Coordinator

Gi Group; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing agency in the UK is seeking a Customer Solutions Coordinator to manage administrative processes, ensuring operational accuracy and exceptional customer service. The ideal candidate will have a strong attention to detail and a background in administration. This role offers an attractive bonus scheme and various employee benefits including annual leave and pension schemes.

Benefits

Attractive Bonus Scheme

25 Days Annual Leave plus Bank Holidays

Enhanced Company Pension Scheme

Employee Assistance Program

Discounted Gym Membership

Qualifications

• Strong accuracy and attention to detail is essential.
• Previous administrative experience is required.

Responsibilities

• Manage administrative processes including contract accuracy and invoice queries.
• Source and secure best-value equipment from suppliers.
• Respond to customer and internal enquiries promptly.

Skills

Accuracy and attention to detail

Background in administration

Job description

As vital member of the Service Solutions team, the Customer Solutions Coordinator is responsible for managing various administrative processes — including contract accuracy, invoice queries and resolutions, liaising with suppliers, sourcing equipment, dashboard management, etc. The position ensures operational accuracy and efficiency while delivering impeccable customer service.

Person Specification

• Strong accuracy and attention to detail
• Background in administration

Key Tasks & Duties

• Process enquiries and orders quickly and accurately.
• Source and secure best‑value equipment from approved suppliers.
• Raise and manage purchase orders in line with supplier agreements.
• Organise off‑hires, breakdown responses, and manage pre‑/post‑hire customer service.
• Monitor supplier service levels and performance, providing feedback and taking corrective action as needed.
• Track and report on margin performance, contributing to cost control and profitability goals.
• Respond to all customer and internal enquiries promptly and professionally.
• Communicate with depots, wider Customer Excellence Teams and 3rd party suppliers to resolve issues or delays.
• Follow up with customers post‑delivery for feedback and satisfaction confirmation.
• Ensure correct start and end dates and pricing on all contracts.
• Upload all internal and external paperwork efficiently into the systems.
• Ensure additional charges are communicated and invoiced correctly after hire completion.

Benefits

• Attractive Bonus Scheme
• 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
• Enhanced Company Pension Scheme
• Life Assurance Scheme
• Employee Assistance Program
• High Street Discount Vouchers
• Discounted Gym Membership
• Health & Wellbeing Discount Vouchers
• Cycle to Work & Home & Tech Scheme Benefits
• Milestone Birthdays Additional leave
• Work Anniversary Bonus's
• Refer a Friend Scheme

Should you require any support or assistance on your application, please contact your local Gi Group office directly.