Customer Solutions Consultant

UPS; Leeds; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading logistics company in Leeds is seeking a sales professional to promote and initiate sales revenue within defined territories. This role involves maintaining customer relationships, facilitating virtual meetings, and conducting training for the sales force. Ideal candidates will have a Bachelor’s degree, strong problem-solving skills, and a customer-focused approach. Competitive salary and benefits include company car and promotional opportunities.

Benefits

Competitive salary

Company car

Company pension

Holiday pay

Discounts at major retailers

Industry-leading training

Promotion from within policy

Qualifications

• Experience in Business-to-Business or Business-to-Consumer sales preferred.
• A natural way with people and instinct for exceeding expectations.
• A full, clean driving license for at least two years.

Responsibilities

• Facilitates virtual meetings with customers to address project challenges.
• Maintains customer relationships to meet expectations.
• Documents account activity to inform team members.
• Conducts training for the sales force.
• Presents reports to the district sales staff.

Skills

Problem-solving skills

Time management skills

Customer focus

Comprehensive product knowledge

Education

Bachelor’s Degree in Business, Computer Science, Supply Chain or related field

Tools

Microsoft Office Suite

Job description

Job Summary

This position is responsible for promoting and initiating sales revenue for defined sales territories. He/She works directly with the Patch of Land Sales Team to explore solutions sales leads and identify solutions opportunities. This position develops a thorough understanding of customer processes and business objectives and capitalizes on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This position provides consultative sales support to the UPS sales organization to enhance and improve customers’ businesses using value-added and configurable solutions.

We deliver almost anything anywhere it needs to go so we have a rock solid base for our ambitious growth plans. Your job will be to build on our industry-leading reputation to make them a reality.

Responsibilities

• Facilitates virtual meetings with customers and solution experts to address project implementation challenges and modifications and demonstrate solution functionality, solicit feedback, and address questions.
• Maintains customer relationships to ensure solutions meet customers’ needs and expectations.
• Documents and reports account activity (e.g., virtual customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity.
• Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and virtual meetings on the account management system to report account activity and ensure account team members are informed of customer activity.
• Conducts formal and information training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.
• Prepares and presents reports (e.g., trends, technology initiatives, etc.) to provide relevant and current information to the district sales staff.
• Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products.

Benefits

• Competitive salary
• Company car
• A company pension, holiday pay, discounts at major retailers (e.g. Apple, cinemas) and attractions (e.g. Alton Towers, The London Eye) and many more
• Industry-leading training
• As much scope to progress as your potential can handle via our ‘promotion from within policy.

Qualifications

• Bachelor’s Degree or International equivalent in Business, Computer Science, Supply Chain, or a related field - Preferred
• Experience using Microsoft Office Suite products or similar software - Preferred
• Experience in Business-to-Business or Business-to-Consumer sales - Preferred
• Problem-solving and time management skills
• Impressive customer focus and comprehensive product knowledge
• A natural way with people and instinct for knowing how to exceed expectations
• A full, clean driving license (for at least two years)
• You must be at least 21 due to our car insurance scheme

How We Recruit

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work–related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.