Customer Solution Design Specialist (Snowhill, Birmingham, United Kingdom)

BT Group; Birmingham; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading telecommunications company in Birmingham is looking for a Customer Solution Design Specialist to design tailored solutions for clients. In this hybrid role, you'll lead design projects and collaborate with global teams. The ideal candidate should possess experience in Cisco technologies and have the ability to lead commercial discussions. Competitive benefits are offered, including a 10% annual bonus, generous leave, and training opportunities.

Benefits

10% on target annual bonus

BT Pension scheme

Flexible benefits (e.g., Cycle to Work, Healthcare)

25 days annual leave

Enhanced family leave

Private virtual GP appointments

World-class training and development opportunities

Discounted broadband and TV packages

Qualifications

• Ability to design solutions involving multiple products.
• Experience in unfamiliar technologies.
• Commercial discussion leadership experience.

Responsibilities

• Lead design projects and deliver overall designs.
• Contribute to technical discussions and guide others.
• Share design principles and shape future direction.

Skills

Design and assurance of solutions

Experience with Cisco WAN / LAN

Experience with CCNP R&S, Wireless and Firewalls

Leading commercial discussions

Job description

Customer Solution Design Specialist

(Snowhill, Birmingham, United Kingdom) Locations Considered: UK Wide

We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.

Why this job matters

As a Customer Solutions Design Specialist at BT, your primary role is to design and deliver solutions tailored to the needs of our external customers, specializing in network, voice, or contact centre solutions. Collaborating within a global team, you'll lead medium to large designs and may even take on the role of a design lead, influencing our future direction. Emphasising customer‑centricity, you'll promote our offerings and ensure solutions align with customer needs. We encourage continuous growth, empowering you to suggest new opportunities, challenge processes, and drive technological advancements. As a valued team player, you'll foster open communication, share knowledge, and collaborate effectively to achieve outstanding results.

What you'll be doing

• Leading design projects, reviewing all components and delivering the overall design.
• Possessing expert knowledge of overall design.
• Contributing to technical discussions, guiding others and improving design principles.
• Sharing design principles with senior levels, shaping future direction, potentially transitioning to a customer‑facing role.

What we'd like to see on your CV

• Ability to design and/or assure solutions involving multiple BT products plus 3rd party products in unfamiliar technologies.
• Experience with design & implementation of Cisco WAN / LAN.
• Experience with CCNP R&S, Wireless and Firewalls.
• Experience with leading commercial discussions across the business and resolving commercial problems across all stages of the customer journey.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but more than that you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10% X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World‑class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100s of retail discounts including the BT shop

Flexible Working: This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start‑ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi‑skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE

Although these roles are listed as full‑time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

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