Customer Services Technician

Miller Homes; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing company in the North East is seeking a Customer Services Technician. This role involves performing multi-trade remedial tasks in occupied and unoccupied properties, ensuring safe and efficient work while delivering exceptional customer service. Responsibilities include liaising with the Central Office Hub and maintaining professional appearance while working. Competitive salary, benefits including annual leave and pension contributions offered.

Benefits

Competitive basic salary

26 days annual leave + public holidays + birthday off

Opportunity to earn 10% bonus

Company contributes 6.5% towards pension

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Strong professional relationships with different disciplines.

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System.
• Liaise directly with the Central Office Hub for updates on tasks.
• Obtain signed satisfaction notifications from customers.

Skills

Multi-skilled in joinery, labouring, and bricklaying

Customer service excellence

Knowledge of safety protocols

Job description

We are looking to recruit a Customer Services Technician to join our team in the North East region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much coveted excellent levels of Customer Service we deliver being 'the face' of Miller Homes Customer Service in the field.

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System.
• To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks.
• Always be of smart appearance and ensure having the relevant footwear, and protection appropriate to the task assigned to, prior to entering and working in occupied properties.
• To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible. Experience in a similar role, ideally with another housebuilder.
• Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating.
• To offer courteous, exemplary and efficient customer service at all times.
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals. At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

Benefits

• Competitive basic salary.
• 26 days annual leave + public holidays + your birthday off.
• Opportunity to earn 10% bonus.
• Company contribute 6.5% towards pension, plus other benefits.