Customer Services Technician

Miller Homes; Derby; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading homebuilder in the UK is seeking a Customer Services Technician to perform multi-trade remedial tasks in occupied and unoccupied properties across the East Midlands. The ideal candidate will have experience in a similar role and be skilled in various trades, ensuring excellent customer service. This position offers competitive salary, attractive benefits, and a supportive working environment.

Benefits

26 days annual leave + public holidays + your birthday off

Opportunity to earn 10% bonus

Company contribution of 6.5% towards pension

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled with sound knowledge of various trades.
• Able to form strong professional relationships.

Responsibilities

• Carry out work diligently and safely in line with the company management system.
• Liaise directly with the Central Office Hub for status reports.
• Obtain signed satisfaction notifications from customers after task completion.

Skills

Customer service

Joinery

Bricklaying

Painting and decorating

General labouring

Job description

Customer Services Technician – East Midlands, Derby, DE24 8RF. Competitive salary + attractive benefits.

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the East Midlands region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much coveted excellent levels of Customer Service we deliver being 'the face' of Miller Homes Customer Service in the field.

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System
• To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
• Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
• To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.

Requirements

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

What We Offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% towards pension, plus other benefits