Customer Services Team Leader

Silchester Associates Ltd; Alton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A healthcare recruitment firm is seeking a Customer Services Team Leader to manage a team and oversee office administration tasks. The role requires excellent customer care skills, experience in a similar environment, and offers some flexibility with remote work options. Ideal candidates will have a strong phone presence and a knack for diplomacy in customer interactions.

Qualifications

• Experience in customer service or office administration.
• Interest in healthcare is an advantage.
• Ability to manage a small team.

Responsibilities

• Answer incoming customer calls and address customer questions.
• Process orders and invoices.
• Lead a small team of customer service personnel.

Skills

Excellent phone voice

Diplomacy and tact

Comfortable with computer systems

Job description

Customer Services Team Leader

We are recruiting for a new role with a client in the healthcare marketplace, based just north of Alton in Hampshire. The role is to work as a member of a small (but growing) team of five customer services / office administration people. It is a dual role, covering the same tasks that the team are responsible for, and also being the team leader / manager, with four direct reports.

Responsibilities for the team include answering incoming customer calls, addressing customers questions around products, deliveries and services as well as processing orders and invoices. As a person, you will have an excellent phone voice, understand the importance of happy customers, and know that diplomacy and tact are key to the backbone of a strong sales department. An interest in working within healthcare would be an advantage. You will also be comfortable working with a computer based system.

The role is office based, 9-5, but for the right person there is a degree of flexibility and potential to be set up to work from home for 1 day per week. To apply, you must live within 30 minutes travel of Alton in Hampshire.

If this appeals, please call to introduce yourself to Sarah Waring at Silchester Associates on 07887 855 352 or email your CV and a brief cover note to: [e-mail]