Customer Services Team Lead

CBSbutler Ltd.; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Services Team Leader to oversee a team of approximately 10 staff members. This role involves coaching, managing escalated issues, and ensuring top-tier service in a busy contact centre. Ideal candidates will possess team leading experience, preferably in financial services, and a commitment to outstanding customer service. This 6-month contract has the potential to become permanent and is based on-site in Newcastle upon Tyne.

Qualifications

• Must have experience in managing a team of at least 10 colleagues.
• Experience in the financial services sector is preferred.
• Strong passion for delivering excellent customer service.

Responsibilities

• Manage and coach a team of customer service representatives.
• Handle escalated customer enquiries effectively.
• Ensure service excellence within a fast-paced contact centre.

Skills

Team leading experience

Customer service excellence

Job description

A leading recruitment agency in the UK is looking for a Customer Services Team Leader to manage a team of around 10 colleagues. The role involves coaching, handling escalated enquiries, and ensuring service excellence in a fast-paced contact centre environment. Candidates should have team leading experience, preferably within financial services, and a passion for delivering excellent customer service. This position offers a 6-month contract with the potential to become permanent and is based on-site in Newcastle upon Tyne.