Customer Services & Support Executive

Pioneering People; City of Westminster; Remote; GBP 25,000; Full time

Job summary

A fast-growing SaaS company in the UK is seeking a Customer Services & Support Executive. This remote role involves providing exceptional customer support, troubleshooting, and collaborating with internal teams. Candidates should possess GCSE Maths and English, strong communication skills, and a passion for customer success. Competitive salary of £25,000 plus great benefits including flexible working and career growth opportunities.

Benefits

Competitive salary of £25,000

20 days holiday plus statutory public holidays

Flexible remote working

Career development opportunities

Fun, sociable team culture

Ongoing learning and development

Qualifications

• GCSE Maths and English (Grade C or above) preferred.
• Excellent verbal and written communication skills.
• A team player who’s also comfortable working independently from home.

Responsibilities

• Provide first-line support for customer queries via calls, emails, and forums.
• Monitor incoming communications, ensuring timely responses and escalation.
• Assist clients by replicating issues, troubleshooting, and providing clear guidance.

Skills

Excellent verbal and written communication skills

Strong attention to detail

Problem-solving

Team player

Ability to work independently

Eagerness to learn new skills

Education

GCSE Maths and English (Grade C or above)

Job description

Customer Services & Support Executive | Remote (UK-based) | £25,000 & Great Benefits

Join Our Dynamic Team at Affino!

Affino is a fast-growing, innovative SaaS company delivering a market-leading business platform for media companies, associations, and consultancies. We’re looking for a confident and motivated Customer Services & Support Executive to join our friendly and collaborative team.

This is a home-based role where you’ll play a key part in delivering exceptional customer support, helping clients get the most out of our cutting-edge Affino platform.

Why You’ll Love Working With Us:

• Competitive salary of £25,000 + (depending on experience).
• 20 days holiday plus statutory public holidays.
• Flexible remote working with occasional travel to London.
• Career development opportunities, including progression to Senior Support Executive or Head of Customer Services.
• Fun, sociable team culture — occasional nights out, gaming nights, and cinema events.
• Ongoing learning and development through career sessions with directors.

Key Responsibilities of the Customer Services Executive:

• Provide first-line support for customer queries via calls, emails, and forums.
• Monitor incoming communications, ensuring timely responses and escalation when needed.
• Assist clients by replicating issues, troubleshooting, and providing clear guidance.
• Collaborate with internal teams (Product, Projects, Technical, and Development) to resolve customer issues.
• Identify and update Help Guides and FAQs to improve customer self-service and train the support AI.
• Spot and elevate sales leads and feature requests to the relevant departments.
• Maintain a positive and proactive communication style across all customer interactions.

What We’re Looking For:

• GCSE Maths and English (Grade C or above) preferred.
• Excellent verbal and written communication skills.
• A team player who’s also comfortable working independently from home.
• Strong attention to detail and a passion for problem-solving.
• Open, friendly, and client-focused approach.
• Eagerness to learn new skills and technologies.

Ready to Join Us?

If you’re passionate about helping customers succeed and want to grow your career in a supportive, forward-thinking company — we’d love to hear from you!

Apply now and become part of the Affino journey.