Customer Services Representative in RH5, Wotton, Surrey

Energy Jobline CVL; Wotton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global provider of life sciences solutions is seeking a Customer Service Representative to manage customer inquiries, resolve issues, and maintain strong customer relationships. The ideal candidate should have experience in a high-volume customer service environment, preferably within manufacturing, and have knowledge of ERP systems like Oracle. Strong communication, teamwork, and problem-solving skills are essential for success in this role.

Qualifications

• Experience in fast-paced, manufacturing or life sciences customer service environment preferred.
• Ability to work in a high volume environment with minimal supervision.
• Proven business experience required.

Responsibilities

• Review and manage customer orders for consumables and hardware.
• Handle customer inquiries regarding order status and stock availability.
• Generate reports for held, open, and late orders.

Skills

Excellent phone skills

Strong attention to detail

Customer-first attitude

Time management

Teamwork

Problem-solving skills

Tools

Oracle

Salesforce

Microsoft Office

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Overview

Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. Our customer service team are seeking an experienced Customer Service Representative. The position will see you responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.), investigating production scheduling, shipping and invoicing issues and assisting in resolution where possible. All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley. Ideal applicants will come with experience of working within a complex manufacturing environment within customer service and hold previous experience with Oracle, or similar ERP. Candidates should enjoy working in a fast‑paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.

Responsibilities

• Reviewing, entering and managing customer orders for consumables, hardware, and project orders according to clean order booking and order entry procedures, handling customer calls and emails, and routing appropriately.
• Generating and monitoring open order reports for held, open, and late orders.
• Responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assisting in resolution where possible.
• All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes‑Oxley.
• Proactive management of customers with orders on hold, staged release dates and blanket POs.
• Establish solid interdepartmental relationships; understand ITO (inquiry to order) & OTR (order to remittance) scope beyond their role.
• Reviews, enters and books orders according to order entry policies and procedures; proactively follows up with customers to resolve order entry issues and escalates when necessary. Monitors order hold reports and takes action based on need; understands importance of revenue recognition in relation to order booking/entry.

Qualifications

• Proven business experience; preferably in a fast‑paced, manufacturing or life sciences customer service environment.
• Professional demeanor; excellent phone skills, strong attention to detail, team player.
• Customer‑first attitude a must; understands that the customer is the driving force behind all activity.
• Ability to work in a high volume environment with minimal supervision is required.
• Experienced ERP (Oracle) and Salesforce experience desirable.
• Microsoft Office proficiency.
• Excellent time management and organizational skills with the ability to effectively prioritize. Strong teamwork and problem‑solving skills are required.