Customer Services Representative - Afrikaans Speaker

Medtronic; Watford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global healthcare technology company in Watford is seeking a Technical Support Representative for its Diabetes division. The role involves providing exceptional support to patients and healthcare professionals, ensuring technical queries are resolved efficiently. Candidates need to have great communication skills in Afrikaans and English, as well as experience with MS Office and CRM systems. This hybrid position allows working from home for part of the week.

Benefits

Competitive salary

Flexible benefits package

Short-term incentive plan (MIP)

Qualifications

• Great communication skills in Afrikaans and English.
• Ability to remain calm and resilient under pressure.
• Experience using MS Office and CRM software.
• Capable of multi-tasking effectively.

Responsibilities

• Provide technical support for Medtronic Diabetes products.
• Assist patients and healthcare professionals directly.
• Resolve technical queries with troubleshooting tools.
• Document interactions in CRM database.
• Exceed customer expectations in service delivery.
• Strive for first contact resolution.

Skills

Great communication skills (verbal and written) in Afrikaans and English

Ability to remain calm under pressure

Computer literate with MS Office and CRM experience

Ability to effectively multi-task

Basic to intermediate math skills

Tools

MS Office Suite (Word, Excel, Outlook)

CRM System

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join a diverse team of innovators who bring their worldview, unique backgrounds and individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, as we believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.
We are actively looking for talented people to join our team!
This is a hybrid role where you will work 2 days from our office in Watford and 3 days from home.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned:

• Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
• Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
• Resolving technical queries using an array of troubleshooting tools
• Ensuring all details are recorded within our Customer Relationship Management (CRM) database
• Exceeding customer expectations when handling and resolving inquiries
• Always striving for first contact resolution and offering a world-class service
• Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting

Required Knowledge and Experience:

• Great communication skills (verbal and written) in Afrikaans and English
• Ability to remain calm and demonstrate resilience during pressurized situations
• Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
• Basic to intermediate level of math skills required to assist customers with their vital statistics

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here