Customer Services Representative

Element Materials Technology; Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading testing and certification company in the UK is seeking a Technical Sales / Customer Services Representative for a 12-month maternity cover. This role involves issuing quotations, responding to customer inquiries, and maintaining records in the CRM system. The ideal candidate will have strong attention to detail and a proactive approach. Full training is provided, and the company emphasizes the importance of diversity and inclusion, offering competitive perks such as annual holiday and a health cash plan.

Benefits

33 days annual holiday

Enhanced Company Sick Pay

Health cash plan

Free Onsite Refreshments

Recommend a Friend Bonus

Discount Scheme

Qualifications

• Ability to work flexibly in a busy environment.
• Experience in customer service is an asset.
• Strong communication skills for responding to enquiries.

Responsibilities

• Issuing quotations and reviewing job files.
• Responding to incoming enquiries & liaising with customers.
• Utilising the CRM system to record enquiries and manage opportunities.

Skills

Attention to detail

Pro-active approach

Team player

Working knowledge of Microsoft Office

Education

Science background preferable but not compulsory

Tools

Dynamics 365

Job description

Element has an exciting opportunity for a Technical Sales / Customer Services Representative to join our sales team on 12-month maternity cover contract. The sales team deal with pricing and issuing quotations to our extensive client base with requests being received from all over the world. Full training will be given. We are looking for someone to come and join our team and support in dealing with our daily tasks. This is a great opportunity to learn about the client facing roles in Deeside and see why we do what we do. Element Deeside is the largest analytical chemistry laboratory within the Element Group and the market leading UK laboratory undertaking the testing of soils, waters, wastes, oils, NAPLs, ambient air, soil vapours and gases from all over the world. The laboratory undertakes high volume routine analysis as well as offering bespoke method development, technical support and hydrocarbon forensic interpretations to enhance the support we can deliver. The laboratory has an international reputation for service excellence and supports clients that require a higher level of technical expertise, reliability in data quality and seamless project management from sample collection to timely delivery of data.

• Issuing quotations and reviewing job files to ensure the correct prices are applied prior to invoicing
• Responding to incoming enquiries & liaising with existing customers, using phone, email, web conferencing etc.
• Developing and following up on quotations in a timely manner, providing clarification and modifications when required
• Actively utilising the Customer Relationship Management (Dynamics 365) system to record enquiries and activities and manage opportunities. Reviewing and processing proforma invoices prior to issue
• Other ad hoc duties as required. Ability to work flexibly in a busy environment with an established team and processes.
• Working knowledge of Microsoft Office
• A team player with a positive attitude
• Ability to work independently with a pro-active approach
• Attention to detail
• Science background preferable but not compulsory. Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.
• When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
• 33 days annual holiday, consisting of 25 days annual holiday and 8 days public. X4 Life Assurance Legal & General Pension scheme with total contributions up to 12% Enhanced Company Sick Pay Health cash plan Free Onsite Refreshments Recommend a Friend Bonus Perks At Work Discount Scheme