Customer Services Representative

Switch2 Energy Limited; Baildon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading energy solutions provider in the UK is seeking a Customer Services Representative to join their team in Baildon. This full-time role involves managing customer inquiries through various channels, ensuring excellent customer satisfaction, and collaborating with internal teams. The ideal candidate should have at least 2 years of customer service experience and strong communication skills. Join us to contribute to a sustainable future while enjoying flexible working shifts.

Qualifications

• Minimum 2 years' experience in customer service.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in Microsoft Office and navigating social media platforms.

Responsibilities

• Manage customer interactions from start to finish.
• Handle inquiries via phone, email, and social media.
• Coordinate with internal teams and promote self-service options.

Skills

Excellent communication skills

Customer-focused mindset

Problem-solving abilities

Proficiency in Microsoft Office

Experience with social media platforms

Education

GCSE 'O' level standard or NVQ level 2/3

Job description

Are you ready to make a real difference in customer service? Do you thrive in a fast-paced, dynamic environment? Can you see yourself contributing to a sustainable future? We are currently looking for a Customer Services Representative to join our busy team in Shipley, West Yorkshire!

Hours of Work: Full-time, flexible shifts available.

As a Customer Services Representative, you will be a crucial part of our Operations Team, managing customer interactions from start to finish. Your role will involve handling inquiries via phone, email, and social media, ensuring that all customer needs are met efficiently and professionally. You will take ownership of issues, coordinate with internal teams, and strive to achieve customer satisfaction while promoting self-service options to enhance the overall customer experience. Additionally, you'll contribute valuable feedback to improve our services and support our team in achieving targets.

Customer Services Representative Requirements

• Excellent communication skills with a professional manner
• Minimum 2 years' experience in customer service
• GCSE 'O' level standard or NVQ level 2/3 in customer service or administration
• Strong problem-solving abilities and a customer-focused mindset
• Proficiency in Microsoft Office and navigating social media platforms

Meet the Organisation: Who We Are and What We Do

At Switch2 Energy, we are the UK's most experienced provider of end-to-end solutions for heat networks. Our mission is to help customers and communities lead sustainable lifestyles through innovative energy solutions. We collaborate with local authorities, housing associations, and private developers to deliver smart, efficient, and renewable energy services.

If you think you are suitable for this Customer Services Representative role, please apply now and take the first step towards an exciting career with us!