Customer Services Officer (Benefits)

Medirest Signature; Chorley; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading public service provider in the United Kingdom seeks a Customer Services Officer to manage Housing Benefit and Council Tax Support services. The ideal candidate will have a strong understanding of relevant legislation and experience in customer service. This position requires excellent communication and IT skills, alongside a commitment to high-quality service delivery. Join us and contribute to making a real difference in our communities. This is a full-time role based in Chorley and Leyland offering a salary between £29,540 and £31,022.

Qualifications

• Strong understanding of Housing Benefit and Council Tax Support legislation.
• Experience dealing with Housing Benefit and Council Tax Support assessments.
• Ability to effectively use technology and digital services.

Responsibilities

• Provide high-quality services for communities.
• Administer Housing Benefit and Council Tax Support.
• Collaborate with the team to meet targets.

Skills

Understanding of Housing Benefit legislation

Effective communication skills

Excellent IT skills

Ability to work under pressure

Job description

Role: Customer Services Officer (Benefits)

Location: Chorley and Leyland

Contract: Permanent / Full time (36.25 hours per week)

Salary: 29,540 - 31,022

Closing Date: 11 January 2026

Make a Difference with Us!

Join Chorley and South Ribble Councils, where we put our residents first, embrace innovation, and work together to deliver quality services.

If you're passionate about making a difference and going the extra mile, we'd love to hear from you!

What you'll be getting up to

• You'll be providing high quality services with excellent results for our communities.
• You'll be undertaking all aspects of Housing Benefit and Council Tax Support administration, including ATLAS, UCDS, VEP, HBAAI and complex case processing.
• You will be working collaboratively with your team to meet targets and service standards.

Who we're looking for

• We're looking for someone who has a strong understanding of Housing Benefit and Council Tax Support legislation.
• You’ll have experience of dealing with Housing Benefit and Council Tax Support assessments and enquiries from all contact channels.
• You’ll have an understanding of how technology and digital services can help provide excellent customer service as well as excellent IT skills.
• You’ll be able to communicate effectively, work under pressure and respond flexibly.

Additional information

This role requires a DBS check.

Interviews are planned for week commencing 19 January 2026.

If you need any more information, or would like an informal chat about the role, please get in touch with us through the Contact Us form on our career's website.