Customer Services Manager - Savings & Retail Support

DF Capital; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services provider in Manchester is seeking a Customer Services Manager to lead the team responsible for exceptional service. The role includes onboarding of new customers, managing daily operations, and improving processes. Ideal candidates will have a strong background in customer services and a thorough understanding of financial products. Competitive benefits include medical insurance, a generous pension contribution, and annual leave.

Benefits

Private medical insurance

10% Employer pension contribution

30-day annual leave entitlement plus Bank/Public Holidays

Free Gym Membership

Discretionary annual bonus

Life Assurance

Qualifications

• Strong understanding of vulnerable customer processes.
• Demonstrate knowledge of payments including Faster Payments, Chaps, and Bacs.
• Experience in financial services including the Savings function.

Responsibilities

• Lead the Customer Services team and promote exceptional service.
• Support onboarding of new Savings customers and retention.
• Manage day-to-day activities and work flow of the team.

Skills

Customer Services background

Understanding of Retail Finance

Knowledge of FSCS regulations

Flexibility and adaptability

Team player

Tools

Microsoft Office

Financial services operating platforms

Job description

A financial services provider in Manchester is seeking a Customer Services Manager to lead the team responsible for exceptional service. The role includes onboarding of new customers, managing daily operations, and improving processes. Ideal candidates will have a strong background in customer services and a thorough understanding of financial products. Competitive benefits include medical insurance, a generous pension contribution, and annual leave.