Customer Services Manager – Asset Finance

CBC Recruitment Solutions; City Of London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading asset finance company in London is seeking an experienced Customer Services Manager to enhance their customer service offering. This hybrid working role involves leading a team, overseeing inquiries and processes, and driving improvements in customer engagement. The successful candidate will enjoy a salary up to £50,000, plus bonuses and benefits. Interested applicants should submit their CV to a specified contact.

Qualifications

• Proven experience as a Customer Services Manager in a related field.
• Strong leadership skills and ability to inspire a team.
• Excellent problem-solving and interpersonal skills.

Responsibilities

• Lead and inspire your team to become company brand ambassadors.
• Respond promptly to customer enquiries for a positive outcome.
• Oversee all in-life processes including settlement requests.

Job description

Customer Services Manager– Asset Finance

London – hybrid working

Salary to £45,000 to £50,000 plus bonus and benefits

Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors.

As they continue to execute their plan for ambitious growth they are keen to appoint an experienced Customer Services Manager to help build and shape their Customer Services offering. The successful candidate will be expected to help with system changes and process improvements and assist the Payout team during busy periods.

Key Responsibilities:

• Lead and inspire your team to become company brand ambassadors, ensuring every service interaction embodies core values.
• Respond promptly to customer enquiries, ensuring every interaction results in a positive outcome and further enhances the customer’s experience with us.
• Oversee all in-life processes, including settlement requests, reschedules, account queries, refunds, and cash reconciliations.
• Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem-solving.
• Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
• Build strong relationships with all internal teams to assist with in-life requests and customer queries, enabling effective cross-collaboration.
• Drive innovation in customer engagement, leveraging technology, data insights and customer feedback to enhance the customer journey.

This is a fantastic opportunity for someone who is looking for their next step up. To apply, please send your CV in confidence to Lucy Davies at [e-mail].