Customer Services Executive

Composed; City Of London; On-site; GBP 19,000 - 22,000; Full time

Job summary

A digital music start-up in London is seeking a Customer Services Executive to provide industry-leading support. Responsibilities include responding to customer queries, troubleshooting issues, and reporting feedback trends. The ideal candidate is passionate about music and technology, has excellent communication skills, and is a team player. Flexible availability is required, including weekends and holidays.

Qualifications

• Must be passionate about music and technology.
• Previous experience in a customer service role.
• Educated to degree-level.
• Exceptional English communication skills (written and spoken).
• Must be outgoing, personable, motivated, and a team player.

Responsibilities

• Responding to customer queries and complaints via email.
• Handling reactive social media.
• Troubleshooting technical issues and liaising with the technology team.
• Reporting trends in customer feedback to the Head of Customer Services.

Skills

Passion for music and technology

Exceptional English communication skills

Previous experience in a customer service role

Education

Degree-level education

Job description

Title: Customer Services Executive

Salary: 19000 - 22000 negotiable.

Reporting to: Head of Customer Services Composed Ltd

Based : Leicester Square London UK

Type of role: Full-time position. Must be flexible to cover weekends and national holidays when necessary.

Composed is a digital start-up from Universal Music Group the global music leader.

Working as part of a tight-knit team the Customer Services Executive will respond to the needs of our ever-growing customer base by providing industry-leading support for the Composed service.

Overview of responsibilities

• Responding to customer queries and complaints via email
• Handling reactive social media
• Troubleshooting technical issues and liaising with our technology team to resolve them
• Reporting trends in customer feedback to the Head of Customer Services

Person specification

Essential

• Must be passionate about music and technology
• Previous experience in a customer service role
• Educated to degree-level
• Exceptional English communication skills (written and spoken)
• Must be outgoing personable motivated and a team player

Desired

• Knowledge of and enthusiasm for classical music
• French German or Spanish language skills

Diversity and inclusion

Composed is an equal opportunities employer and committed to the principle of diversity.

Disclaimer

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However the business operates in an environment that demands change and the job holders specific responsibilities and activities will vary and develop. Therefore the job description should be seen as indicative and not as a permanent definitive and exhaustive statement.

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type: Full-Time

Experience: years

Vacancy: 1

Monthly Salary Salary: 19000 - 22000