Customer Services Coordinator - 24/7 Support, On-Site

Equals One Ltd; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Job summary

A dynamic customer service company is seeking a Customer Services Coordinator to deliver fast and friendly service. This full-time position in Liverpool involves handling customer calls, managing cases, and coordinating roadside assistance. Ideal candidates will have experience in customer service, strong communication skills, and attention to detail. The role offers a salary of £26k – £28k plus performance bonus and requires flexibility with shifts.

Qualifications

• Ideally experience in automotive, logistics, or a fast-paced environment.
• Ability to manage difficult conversations professionally.

Responsibilities

• Handle incoming calls from customers, providing reassurance.
• Log and manage cases using internal systems.
• Coordinate roadside assistance with external tyre partners.
• Monitor progress and keep customers updated.
• Close cases and ensure accurate record-keeping.
• Support daily operational tasks of the team.

Skills

Customer service experience

Strong communication skills

Confidence under pressure

Attention to detail

IT system proficiency

Team-oriented attitude

Job description

A dynamic customer service company is seeking a Customer Services Coordinator to deliver fast and friendly service. This full-time position in Liverpool involves handling customer calls, managing cases, and coordinating roadside assistance. Ideal candidates will have experience in customer service, strong communication skills, and attention to detail. The role offers a salary of £26k – £28k plus performance bonus and requires flexibility with shifts.