Customer Services Coordinator

DHL Supply Chain; Worksop; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading logistics company is seeking a dedicated Customer Service Coordinator in Worksop. The role involves resolving customer queries effectively and monitoring orders across various systems. Ideal candidates will have strong customer service experience, excellent communication skills, and proficient IT skills, particularly in Microsoft Office. This position offers a competitive pay rate and a comprehensive benefits package, including a pension scheme and discounts.

Benefits

Generous pension scheme

Free confidential 24/7 GP consultations

Hundreds of retail and lifestyle discounts

Affordable loans and savings schemes

Free mortgage advice

Qualifications

• Customer service experience is essential, preferably in Supply Chain or Logistics.
• Great communication skills, both written and verbal.
• Excellent IT skills including Microsoft Office.

Responsibilities

• Investigate and resolve customer queries via phone and email.
• Process, release, and monitor customer orders.
• Communicate with internal and external stakeholders.

Skills

Customer service experience

Great communication skills

Excellent IT skills

Experience with Microsoft Office

SAP experience

Tools

Warehouse Management Systems

Job description

Pay Rate: £26,500.00
Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours per week, Monday - Friday 8 hour shifts between 7am and 5pm (working 1 in 3 Saturday mornings)
Location: Worksop80 3EG

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Customer Service Coordinator to resolve customer queries through effective communication to meet deadlines.

A TYPICAL DAY MAY INVOLVE

• Investigating and solving customer queries within a timely manner - both over the phone and through email
• Processing, releasing and monitoring customer orders across various systems
• Communicating with internal and external stakeholders

THIS ROLE WOULD SUIT PEOPLE WHO

• Customer service experience is essential, within a Supply Chain or Logistics background would be advantageous
• Great communication skills - both written and verbal
• Excellent IT skills - experience of Microsoft Office and Warehouse Management Systems (SAP experience is desirable)

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.