Customer Services Co-ordinator

Interaction Recruitment; Kettering; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency in Kettering is seeking a Customer Service Coordinator to ensure a smooth after-sales process. You will manage sales orders and customer tracking, while collaborating with various internal teams. The ideal candidate will have strong organisational skills, proficiency in MS Office, and a passion for delivering excellent customer service. This role comes with a competitive salary and numerous benefits, including generous holiday and a pension scheme.

Benefits

Generous pension scheme

25 days holiday plus Christmas shutdown

Extra day off for your birthday

Free on-site parking

Opportunities for growth

Qualifications

• Methodical and detail-oriented approach.
• Ability to produce clear, professional written correspondence.
• Proactive mindset focused on customer service.

Responsibilities

• Process all sales orders accurately.
• Manage post-sale order tracking and stock monitoring.
• Coordinate with departments to ensure timely project fulfilment.
• Respond to customer queries and complaints.

Skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Strong multitasking skills

Excellent telephone manner

Effective communication skills

Job description

Customer Service Coordinator - Exciting Opportunity

Kettering based
Monday to Friday 8.30 - 5pm (office based)
Competitive Salary and excellent benefits package

Our client is offering a fantastic opportunity for an energetic and enthusiastic individual to join their dynamic team. If you're self‑motivated, highly organised, and passionate about delivering outstanding customer service, we’d love to hear from you! In this key role, you’ll ensure a smooth and efficient after‑sales process, acting as a vital link between customers and internal departments. Your focus will be on delivering a seamless customer experience, maintaining satisfaction both internally and externally.

What You’ll Be Doing:

• Process all sales orders, ensuring complete and accurate customer information is collected and documented
• Manage post‑sale order tracking, stock monitoring, and project allocation for delivery
• Coordinate with Dispatch, Purchasing, and other departments to ensure timely and complete project fulfilment
• Ensure all customer delivery schedules are met efficiently
• Handle incoming calls professionally and warmly
• Maintain and improve internal customer service processes
• Process extras, spare parts, and quick orders promptly to meet lead times
• Investigate and respond to customer queries and complaints, ensuring thorough resolution
• Maintain weekly reporting on customer service KPIs
• Support additional business operations as required

What We’re Looking For:

• Proficiency in Microsoft Word and Excel
• A methodical, detail‑oriented approach
• Strong multitasking and time‑management skills
• A positive, solution‑focused attitude
• Excellent telephone manner and communication skills
• Ability to produce clear, professional written correspondence
• Ability to remain calm and focused under pressure
• A proactive mindset and a passion for delivering first‑class customer service

What’s in It for You:

• Competitive salary
• Generous pension scheme
• 25 days holiday plus Christmas shutdown
• Extra day off for your birthday
• Free on‑site parking
• Friendly, fast‑paced working environment
• Opportunities for personal and professional growth

If you're ready to join a thriving company where your contributions make a real impact, apply today!