Customer Services Associate (Voice)

SS&C Technologies; Basildon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services and healthcare technology firm in the UK is seeking a Customer Services Associate. In this hybrid role, you will be the first point of contact for clients’ customers, handling inquiries and striving to improve client experience consistently. The ideal candidate should have prior call center experience, excellent communication skills, and be proficient in managing multiple systems. This role offers competitive benefits and opportunities for professional development.

Benefits

Hybrid Work Model

Professional Development Reimbursement

Competitive holiday scheme

Comprehensive benefits

Training opportunities

Qualifications

• Experience in a call center environment is preferred.
• Must have clear communication skills and a friendly manner.
• Proven ability to handle difficult conversations.

Responsibilities

• Manage calls and workloads in line with agreed KPIs.
• Improve ways of working and drive efficiencies in processes.
• Build collaborative relationships across the team and organization.

Skills

Experience in a call center environment

Clear communication skills

Ability to handle difficult conversations

Excellent Administration skills

Confident in navigating multiple computer systems

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Customer Services Associate

Locations: Burnley

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

You will be the first point of contact for our clients’ customers. Consumer duty must be proactively considered, and emphasis placed on excellent service for our clients and their wealth, ensuring work is right first time. You will be working on the phones in a dedicated team and focus needs to be helping achieve department SLAs and KPIs ensuring that the client is at the heart of everything we do and seeking ways to improve client experience and outcomes. This is an inbound telephony position within our contact centre.

Key Responsibilities

• Effectively manage calls and workloads in line with agreed KPI’s, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
• Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
• Build effective and collaborative relationships across the team, department, and organisation.
• Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.
• Responsible for following SS&C’s Risk and Compliance policies and procedures.

What You Will Bring:

• Experience in a call center environment
• Clear communication skills and friendly, positive manner
• Ability to handle difficult conversations
• Excellent Administration skills
• Confident in navigating multiple computer systems at once

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website www.ssctech.com/careers.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.