Customer Services Assistant - Supply Chain

Insight Select Ltd; Sittingbourne; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A retail display company in Sittingbourne is seeking a Customer Service Assistant to enhance customer order processing and ensure smooth project completion. Candidates should be proficient in export documentation, Microsoft Office, and customer communications. The role offers hybrid working after training, an on-site gym, and opportunities for future progression.

Benefits

Hybrid working after training

On-site gym

25 days holiday plus bank holidays

Flexi time policy

Team events

Future progression opportunities

Qualifications

• Experience working on export documentation.
• Good knowledge of Microsoft Office applications, especially Excel.
• Experience in ERP systems/databases.
• Excellent customer service skills.
• Proven communication skills with customers via phone and in writing.

Responsibilities

• Communicate with clients and provide excellent service.
• Process sales and purchase orders.
• Perform general administration duties.
• Create packing lists and export documentation.
• Update customer databases.
• Prepare reports on KPIs.
• Attend customer meetings with stakeholders.

Skills

Customer service skills

Export documentation experience

Microsoft Office knowledge

Experience with ERP systems

Job description

Customer Service Assistant / Sittingbourne / Hybrid

My client in the retail display space are currently seeking a Customer Service Assistant to join their team on a permanent basis. The main purpose for this role is to progress customers orders through the system and work with internal teams to ensure the project goes smoothly.

Role & Responsibilities

• Communicating with clients and providing excellent service
• Process sales orders and purchase orders
• General administration duties
• Creating packing lists and export documentation
• Updating customer databases
• Preparing reports on KPIs
• Attending customer meetings with internal and external stakeholders

Essential Skillset

• Experience working on export documentation
• Good knowledge of Microsoft Office applications especially Excel
• Experience on ERP systems/databases
• Great customer service skills
• Experience of communications with customers both on the phone and written

Benefits

• Hybrid working following completion of training period
• On site gym
• 25 days holiday plus bank holidays
• Flexi time policy
• Team events
• Future progression opportunities